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We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.\nAbout this job:\nWe're looking for an IT Support Specialist to provide first-level online and desk-side support to our corporate users, resolving issues related to computers, software, hardware, peripherals, and networks.\nLocation: EuropeHow you'll make an impact:\n\nProvide online and desk-side problem resolution support for all corporate users of computers, software, hardware, peripherals, and networks;\n\nGrant access, change, and reset passwords;\n\nLearn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base;\n\nServe as the initial point of contact for troubleshooting hardware/software PC problems;\n\nIdentify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration;\n\nIdentify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment;\n\nLog all calls and activities accurately in a tracking system;\n\nTake on special projects and additional duties as assigned.\n\nWhat makes you a great fit:\n\n1+ year of experience performing level 1 help desk support as part of a corporate help desk/IT team;\n\nBasic technical certification (A+, networking, MCP, etc.);\n\nStrong customer service skills, a can-do attitude, and good follow-through skills;\n\nWillingness to work with Jira;\n\nKeen interest in and ability to learn new software and hardware;\n\nAdvanced knowledge of desktop computer hardware and software, including Microsoft Office;\n\nExperience with a variety of platforms and systems, including Microsoft Windows 10 and Apple (Mac), is preferred;\n\nAdvanced knowledge and experience with networking technologies (TCP/IP) and associated wiring;\n\nProven analytical and problem-solving skills;\n\nAbility to work well with others in a team environment requiring minimal supervision;\n\nGood written and verbal communication skills in English and Russian.\n\nIf you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community - Customertimes is the place to build your next career chapter. 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