{"id":2701647,"url":"https://alion.io/job/customertimes-project-manager","title":"Project Manager","company":{"id":3808977,"name":"Customertimes","domain":"customertimes.com","url":"https://alion.io/company/customertimes","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bulgaria"],"countries":["BG"],"hiring_countries":["BG","RS","GE","MD"],"hiring_countries_total":4,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":67000,"period":"year","method":null,"sample_n":16311},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-10-16T10:41:17Z","employer_posted_date":null,"last_verified_at":"2026-10-16T10:41:17Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.\n\nAbout this job:\n\nWe are looking for a Project/Service Manager to join a long-term, international project in the pharmaceutical domain.\n\nLocation: Bulgaria, Serbia, Georgia, Montenegro, Moldova etc.(remote)\n\nWhat makes you a great fit:\n\n3+ years of experience in a service management, IT support, or project coordination role;\n\nSolid understanding of ITSM processes and best practices (ITIL knowledge is a plus);\n\nExperience managing incidents, service requests, and SLA compliance;\n\nExperience planning and coordinating software releases, including UAT and retrospectives;\n\nStrong stakeholder management and communication skills;\n\nAbility to produce clear, structured reporting for management and clients;\n\nFluent English and Russian, both written and spoken;\n\nStrong organizational skills and attention to detail;\n\nHow you’ll make an impact:\n\nSupport:\n\nAssign new incidents and service tasks to the right owner;\n\nEnsure the team follows the ITSM process;\n\nMonitor SLA compliance across tickets;\n\nPrepare weekly and monthly reports;\n\nCommunicate with stakeholders and the team;\n\nPrepare knowledge base materials;\n\nReview and improve support processes;\n\nReleases:\n\nPlan releases;\n\nTrack deadlines and keep statuses updated;\n\nAssign tasks;\n\nConduct UAT;\n\nFacilitate retrospectives;\n\nCommunicate with stakeholders;\n\nPrepare checklists and release notes;\n\nReview and improve release processes;\n\nIf you’re looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?","description_format":"text","description_chars":1881,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"},{"name":"Montenegro","iso":null,"kind":"country"},{"name":"Serbia","iso":"RS","kind":"country"},{"name":"Georgia","iso":"GE","kind":"country"},{"name":"Moldova","iso":"MD","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-16T11:16:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["seen:0","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/customertimes-project-manager","json_url":"https://alion.io/job/customertimes-project-manager.json","meta":{"generated_at":"2026-10-17T19:17:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":3341,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3808977},"rest":"https://alion.io/mcp/rest/get_company?id=3808977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcustomertimes-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcustomertimes-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcustomertimes-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/customertimes-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcustomertimes-project-manager"}]}