{"id":4016569,"url":"https://alion.io/job/customertimes-salesforce-solution-architect","title":"Salesforce Solution Architect","company":{"id":3808977,"name":"Customertimes","domain":"customertimes.com","url":"https://alion.io/company/customertimes","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Apex","optional":false},{"name":"Azure DevOps","optional":false},{"name":"CI/CD","optional":false},{"name":"Copado","optional":false},{"name":"Gearset","optional":false},{"name":"Git","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Lightning Web Components","optional":false},{"name":"MuleSoft","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-11-10T10:32:36Z","employer_posted_date":null,"last_verified_at":"2026-11-10T10:32:36Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"About this job:\n\nThe Salesforce Solution Architect is responsible for end-to-end solution design and delivery across the Salesforce platform, primarily supporting Life Sciences Cloud, Health Cloud, Service Cloud, Data Cloud, and MuleSoft-driven integrations. This role leads discovery and requirements gathering with client stakeholders, produces solution documentation, supports presales solutioning and scoping, and drives implementation teams through delivery. This is a senior, client-facing individual contributor role. No travel. Fully remote.\n\nHow you'll make an impact:\n\n- Implement and govern end-to-end solution architecture aligned to approved business outcomes, platform standards, and security/compliance requirements;\n\n- Lead client-facing discovery, requirements workshops, and design sessions; translate requirements into clear functional and technical designs;\n\n- Own solution documentation including solution design documents, architecture diagrams, data flows, integration specs, and configuration/workflow decisions;\n\n- Define and review Salesforce data models, security model (profiles/permission sets/sharing), automation strategy (Flows), and programmatic approach (Apex/LWC);\n\n- Architect Service Cloud capabilities (case management, Omni-Channel routing, knowledge, entitlements, email-to-case) and Life Sciences/Health Cloud patterns as applicable;\n\n- Define integration architecture and patterns across Salesforce and external systems (REST/SOAP APIs, event-driven patterns such as Platform Events and Change Data Capture);\n\n- Partner with MuleSoft and integration teams to design API-led connectivity, error handling, retries, and monitoring; provide architectural oversight even when not building MuleSoft flows directly;\n\n- Support presales solutioning and scoping, including high-level estimates, delivery approach, assumptions, risks, and implementation roadmap;\n\n- Provide technical leadership across onshore and offshore delivery teams through design reviews, build guidance, and quality gates;\n\n- Support regulated life sciences delivery needs (validation readiness, auditability, change control, and release governance);\n\n- Drive environment strategy, CI/CD governance, and deployment readiness (Git, SFDX, Copado/Gearset/Azure DevOps/GitHub Actions or equivalent).\n\nWhat makes you a great fit:\n\n- 8+ years of Salesforce platform experience with 3+ years in a Solution Architect, Technical Lead, or Architecture role;\n\n- Strong hands-on knowledge of Salesforce platform capabilities, including data modeling, security architecture, and automation (Flows);\n\n- Working knowledge of programmatic development on Salesforce (Apex and Lightning Web Components) sufficient to make design tradeoffs and guide developers;\n\n- Experience delivering solutions across multiple Salesforce clouds, including Service Cloud and at least one Life Sciences Cloud or Health Cloud;\n\n- Strong experience designing integrations (APIs and event-driven patterns) and coordinating with middleware teams (MuleSoft or equivalent);\n\n- Experience producing and maintaining solution documentation used by technical and non-technical stakeholders;\n\n- Experience supporting Agile delivery teams and driving implementation through requirements, build, test, and release;\n\n- Strong client-facing skills: facilitation, clear written communication, executive-ready storytelling, and the ability to manage ambiguity without formal authority.\n\nRequired Salesforce certifications:\n\n- Salesforce Certified Platform Administrator (Administrator credential);\n\n- Salesforce Certified Platform Developer (Platform Developer I credential);\n\n- Salesforce Certified Platform Developer II.\n\nIf you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community - Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?\nSkills\nSalesforce, Solution Architect, Apex, MuleSoft, Salesforce Service Cloud, Salesforce Health Cloud","description_format":"text","description_chars":4032,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","IT Consulting & Digital Transformation","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-11-10T13:03:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":11,"reasons":["seen:0","win:early"],"computed_at":"2026-11-10T13:50:42Z"},"pay":null,"html_url":"https://alion.io/job/customertimes-salesforce-solution-architect","json_url":"https://alion.io/job/customertimes-salesforce-solution-architect.json","meta":{"generated_at":"2026-11-10T13:50:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32186,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3808977},"rest":"https://alion.io/mcp/rest/get_company?id=3808977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcustomertimes-salesforce-solution-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcustomertimes-salesforce-solution-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcustomertimes-salesforce-solution-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/customertimes-salesforce-solution-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcustomertimes-salesforce-solution-architect"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4016569}},{"tool":"search_jobs","arguments":{"company":"customertimes.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4016569},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}