{"id":3342602,"url":"https://alion.io/job/customs4trade-project-manager-customer-onboarding","title":"Project Manager - Customer Onboarding","company":{"id":675362,"name":"Customs4trade","domain":"customs4trade.com","url":"https://alion.io/company/customs4trade","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mechelen, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":108000,"period":"year","method":"role_country_seniority_unknown","sample_n":29},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T16:05:12Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T21:42:12Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Are you a seasoned project leader who thrives on turning complex customer requirements into successful, on-time go-lives? Customs4trade (C4T) is looking for an experienced Project Manager to join our growing, cross-functional Customer Onboarding & Implementation Services team.\nAt C4T, we're rethinking the way companies handle customs and trade compliance-using cutting-edge technology and an agile mindset. We partner with Fortune 500 companies to streamline their global trade operations, and as a Project Manager, you'll own the journey from initial scoping in the sales cycle all the way through customer go-live.\nOur implementations are highly consultative and complex, combining enterprise SaaS delivery with intricate customs and logistics workflows-requiring strong stakeholder management and a deep understanding of both technology and cross-border trade to drive real value for our largest customers.\nRequirements\nWhat You'll Own\nLead end-to-end implementation delivery, ensuring our large enterprise customers effectively adopt and utilize our customs management software, CAS.\nRun project kickoffs, check-ins, and alignment sessions that keep customers engaged and on track.\nManage data-gathering and requirements sessions, working alongside an implementation consultant or customs expert when needed.\nReview customer configuration settings in CAS; dependent on project size and complexity.\nUnderstand customer needs and drive urgency toward key implementation milestones. \nOwn central planning, maintaining clear, up-to-date project plans across your portfolio.\nTrain customers to get the most out of the C4T platform.\nEstablish yourself as the customer's trusted advisor and strategic partner\nFeed customer insights back internally, helping shape what we build next and identifying customer growth opportunities.\nWhat makes you a great fit\nYou bring 5+ years of enterprise IT consulting or delivery experience, from a technology consulting firm or B2B SaaS company. \nYou have a proven track record managing complex customer projects end-to-end.\nYou're a strong communicator and presenter in English. Written and verbal-working proficiency in French/Dutch is a plus.\nYou can bridge the gap between technical resources and operational resources.\nYou know how to align stakeholders internally and externally and deal with project escalations\nYou bring high energy and enthusiasm for logistics and Customs-or if that's new territory, the curiosity to dive into an exciting, fast-evolving market.\nYou're comfortable juggling multiple projects without losing sight of the details.\nYou have excellent planning and organizational skills, and know how to keep complex deliveries on track.\nYou work well independently and as part of a team.\nYou're eager to grow-this role is a genuine path toward a Head of Onboarding position as our Implementation Services team scales.\nBenefits\n High-Impact Work in a Growth Environment: Be part of a fast-scaling company where your expertise contributes directly to business success, innovation, and customer value. \n A Globally-Minded Team: Work together with talented professionals from diverse backgrounds and seniority levels, bringing a wide range of perspectives to drive better outcomes and make amazing things happen.\n A Culture of Ownership and Performance: Join a company that values initiative, clear communication, and results-within an open, supportive, and informal working culture. \n Work-Life Integration That Supports Productivity: We believe high performance and wellbeing go hand in hand. Our approach to work-life balance helps you stay focused, healthy, and engaged. \n Flexible Working to Drive Efficiency: Benefit from a hybrid working model that enables part-time remote work-designed to support both individual flexibility and team collaboration. \n Support for Smart, Sustainable Travel: Access a mobility budget that reimburses hybrid or fully electric vehicle use, aligning with both personal and environmental responsibility. \n A Strategically Located Workplace: Work from a modern, well-connected office near Mechelen train station-facilitating smooth commutes and seamless collaboration.\n About the organisation\nAt Customs4trade (C4T), we are redefining the way businesses manage global trade. Our unique team of customs and trade experts, paired with top-tier technology engineers, has created CAS-an innovative SaaS solution that streamlines and automates end-to-end customs and trade operations.\nCAS empowers businesses to optimise supply chain efficiency, accelerate time to market, unlock duty savings, and gain real-time strategic insights into their global trade activities. From import/export processes and special procedures to excise management, CAS enables smarter, faster, and more cost-effective trade. Additionally, our automated solutions ensure compliance.\nAs we continue to grow rapidly, we’re always looking for passionate, forward-thinking talent to join us. Together, with great people, bold ideas, and pioneering technology, we’re shaping the future of global trade.","description_format":"text","description_chars":5057,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":true},{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Customs Brokerage","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-27T16:05:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/customs4trade-project-manager-customer-onboarding","json_url":"https://alion.io/job/customs4trade-project-manager-customer-onboarding.json","meta":{"generated_at":"2026-10-31T22:40:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35381,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675362},"rest":"https://alion.io/mcp/rest/get_company?id=675362"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcustoms4trade-project-manager-customer-onboarding"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcustoms4trade-project-manager-customer-onboarding"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcustoms4trade-project-manager-customer-onboarding"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/customs4trade-project-manager-customer-onboarding\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcustoms4trade-project-manager-customer-onboarding"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3342602}},{"tool":"search_jobs","arguments":{"company":"customs4trade.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3342602},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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