{"id":635804,"url":"https://alion.io/job/customssupport-customs-operational-team-leader-mauritius","title":"Customs Operational Team Leader Mauritius","company":{"id":672960,"name":"Customs Support Group","domain":"customssupport.com","url":"https://alion.io/company/customssupport","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":79,"open_postings":24,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Pierre, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-08-28T08:22:54Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-11-03T20:13:08Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"About Customs Support Group\nCustoms Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals.\nWe help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.\nWhat we do: We support more than 60,000 clients and process over 20 million declaration lines each year.\nFrom day-to-day customs declarations to compliance, duty optimization and trade advice, we make cross-border trade easier and more predictable.\nHow we work: We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.\nOur technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this has already led to clear productivity gains.\nWhy it matters: Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks, and unclear regulations can slow businesses down.\nCSG helps clients stay compliant, reduce risk, and keep their supply chains moving.\nWhy Join Us\nAt CSG, you will be part of a growing international organization that is improving how customs work gets done.\nYou will:\nWork with experienced customs professionals and technology teams\n\nGain exposure to international trade and complex supply chains\n\nContribute to services that have a real impact on global commerce\n\nHelp build a new Mauritius-based team that will support customs operations in Belgium and the Netherlands\n\nDevelop leadership capabilities while making a visible impact on people, customers, and business performance\n\nThis is a chance to build a career in a stable but evolving industry, where expertise, innovation, and good judgement still matter.\nPurpose of the Position\nAs an Operational Team Leader at Customs Support Group, your job is straightforward: keep a team of customs professionals running at its best. You make sure declarations go out correctly, on time, and in line with every compliance requirement. You spot problems before they become delays, coach your team to get better, and push the team's digital maturity forward.\nThis is not a purely administrative role. You own quality. You own compliance. And you do it in an environment that is actively transforming, where automation and digitalisation are changing what customs work looks like.\nCustoms Support Group operates across 14 European countries, processes declarations at scale, and is investing heavily in its CustomsTech platform. You will be part of that momentum.\nAs Operational Team Leader in Mauritius, you will play a key role in establishing and growing a new customs operations team that supports our businesses in Belgium and the Netherlands. You will be responsible for building a high-performing team, embedding operational excellence, and ensuring seamless collaboration with stakeholders across both countries.\nBeyond day-to-day operations, you will help shape the future operating model of this international support hub, creating a strong service culture, developing local talent, and ensuring that customer and business needs in Belgium and the Netherlands are met with the highest levels of quality, compliance, and efficiency.\nMain Responsibilities\nCoordinate daily declaration assignments and steer the team in real time during volume peaks, keeping throughput on target.\n\nReview declaration samples, identify structural errors, and provide direct coaching and substantive feedback to team members.\n\nEnsure full compliance with customs legislation, AEO licence obligations, GDPR, and internal audit requirements.\n\nMonitor declaration deadlines and claims closely; escalate bottlenecks to the Branch Manager without delay.\n\nIdentify manual and labour-intensive processes within the team and propose digitalisation routes via IDP, interfacing, or data entry automation.\n\nEncourage consistent use of digital tools across the team and flag disruptions or opportunities to the Digital Lead and Branch Manager.\n\nInitiate and track process improvement proposals, with the goal of continuously raising service quality.\n\nConduct client check-ins, handle operational complaints and claims in consultation with the Branch Manager, and maintain high-quality client contact.\n\nContribute to KPI reporting, including volumes, declarations per FTE, error rates, customer satisfaction, and digitalisation share.\n\nBuild a work environment where accuracy, accountability, collaboration, and continuous improvement are the standard.\n\nLead, coach, and develop team members through regular feedback, performance discussions, and individual development plans.\n\nFoster a strong customer-centric culture by ensuring responsiveness, service excellence, and proactive communication with clients.\n\nBuild and maintain strong relationships with operational stakeholders, customers, and business teams in Belgium and the Netherlands, understanding their needs and ensuring high-quality service delivery from Mauritius.\n\nDrive employee engagement, knowledge sharing, and continuous learning within the team.\n\nSupport onboarding, training, talent development, and succession planning initiatives to ensure long-term team capability and resilience.\n\nImplement and embed Customs Support Group standards, processes, and best practices within the Mauritius team while aligning closely with the operational requirements of Belgium and the Netherlands.\n\nPartner closely with Belgian and Dutch operational leaders to support the successful transfer, stabilization, and continuous improvement of customs processes to the Mauritius team.\n\nWhat to Expect\nA role with real operational ownership. You are not a supervisor in name only. The team, its quality, and its development are genuinely in your hands.\n\nA high degree of autonomy in how you organise and lead daily operations.\n\nA fast-moving environment where volumes fluctuate, regulations evolve, and the tools you work with are actively being improved.\n\nVisible impact. Your work on quality, customer satisfaction, team development, and digitalisation will directly contribute to CSG's growth and success.\n\nThe opportunity to build a new international support team in Mauritius and play a key role in supporting the growth and success of our Belgium and Netherlands operations.\n\nA company that is growing, PE-backed, and investing. The platform you work on today is being built into something bigger.\n\nJob Requirements\nMinimum 2 years of coordinating or team leadership experience with real accountability in customs, logistics, supply chain operations, or a comparable operational environment.\n\nSolid knowledge of customs legislation, compliance requirements, and customs operational processes.\n\nDegree or equivalent level of thinking and working in customs, logistics, international trade, business administration, or supply chain management.\n\nStrong command of English (written and spoken).\n\nProven experience in leading, coaching, and developing operational teams.\n\nStrong customer focus with the ability to build trusted relationships and deliver high-quality client experiences.\n\nDemonstrated ability to identify process improvements and successfully manage their implementation within a team.\n\nComfortable working with digital systems and technology-driven processes; experience with customs platforms, automation solutions, or digital workflows is an advantage.\n\nExcellent communication and stakeholder management skills.\n\nCultural awareness and the ability to operate effectively in a diverse and international environment.\n\nExperience working in an international shared services, business support, or offshore delivery environment would be considered a strong advantage.\n\nExperience working with Belgian, Dutch, or broader European operations is an advantage.\n\nHands-on mentality. You are not above diving into the details when the team needs it.\n\nResilient under pressure. Customs does not pause for inconvenient timing.\n\nQuality-driven, compliance-minded, and committed to developing both people and customer relationships.\n\nWhat We Offer\nCompetitive compensation package\n\nCareer development opportunities within a leading international customs organization\n\nExposure to global trade, customs, and supply chain operations\n\nA collaborative and supportive work environment\n\nOngoing training and professional development\n\nThe opportunity to play a leading role in building a new Mauritius-based team and delivering a meaningful impact on customers, people, and business performance across Belgium and the Netherlands.\n\nJoin Customs Support Group and help us build a high-performing, customer-focused customs operation in Mauritius while developing the people and processes that keep global trade moving.","description_format":"text","description_chars":8768,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Customs Brokerage"],"lifecycle":[{"event":"open","at":"2026-09-10T19:43:24Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.504,"p_room":0.36,"age_days":66,"expected_fill_days":39,"reasons":["conf:3","stale_co","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/customssupport-customs-operational-team-leader-mauritius","json_url":"https://alion.io/job/customssupport-customs-operational-team-leader-mauritius.json","meta":{"generated_at":"2026-11-03T21:11:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":257,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672960},"rest":"https://alion.io/mcp/rest/get_company?id=672960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcustomssupport-customs-operational-team-leader-mauritius"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcustomssupport-customs-operational-team-leader-mauritius"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcustomssupport-customs-operational-team-leader-mauritius"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/customssupport-customs-operational-team-leader-mauritius\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcustomssupport-customs-operational-team-leader-mauritius"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":635804}},{"tool":"search_jobs","arguments":{"company":"customssupport.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":635804},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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