{"id":3254509,"url":"https://alion.io/job/cvs-health-senior-manager-project-program-management-coe-strategic-programs","title":"Senior Manager, Project & Program Management – COE Strategic Programs","company":{"id":4223,"name":"CVS Health","domain":"cvshealth.com","url":"https://alion.io/company/cvshealth","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hartford, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":82940,"max":182549,"currency":"USD","period":"year","gross":null,"usd_annual":182549},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":true},{"name":"Power BI","optional":true},{"name":"Scrum","optional":true}],"status":"closed","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T21:55:29Z","board_verified":false,"closed_at":"2026-10-26T21:55:29Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.\nPosition Summary\nThe Senior Manager, Project & Program Management leads complex, cross-functional initiatives for the Contact Center of Excellence from initial concept through implementation and value realization. The role provides disciplined project leadership, establishes governance, and partners with business and technology teams to deliver measurable operational, financial, and customer outcomes.\nKey Responsibilities\nProject & Program Leadership\n· Lead multiple concurrent projects and workstreams from discovery through launch and post-implementation review.\n· Define scope, objectives, deliverables, milestones, dependencies, risks, decision points, and success measures.\n· Build and maintain integrated project plans, governance routines, status reporting, RAID logs, and executive-ready updates.\n· Drive accountability across cross-functional teams and resolve issues that threaten scope, timing, cost, quality, or adoption.\n· Plan and manage pilots, implementation readiness, change adoption, and transition to ongoing operations.\nContact COE Technology & Business Partnership\n· Translate contact center business needs into clear requirements, use cases, process designs, and implementation plans for analytics- and technology-enabled solutions.\n· Partner with DDAT, BTSS, Digital, Operations, Analytics, Training, Compliance, HR, and Finance to align priorities and execute solutions.\n· Apply knowledge of the Contact COE technology environment to accelerate planning, identify dependencies, and support adoption of existing and emerging capabilities.\nMeasurement, Communication & Change\n· Establish outcome measures and use data to assess effectiveness, identify trends, and guide decisions.\n· Communicate program status, financial performance, risks, decisions, and recommendations to senior leaders.\n· Lead stakeholder engagement and change activities that promote understanding, adoption, and sustained results.\nRequired Qualifications\n· 7+ years of relevant professional experience, including 5+ years leading cross-functional projects or programs.\n· Demonstrated success managing complex, multi-workstream initiatives with ownership for scope, schedule, risks, dependencies, governance, and outcomes.\n· Strong project management discipline and ability to create practical delivery plans, status reporting, and executive communications.\n· Experience partnering across business and technology teams in a fast-paced, matrixed environment.\n· Strong written, verbal, facilitation, problem-solving, and stakeholder-management skills.\n· Intermediate to advanced proficiency with Microsoft Word, Excel, and PowerPoint.\nPreferred Qualifications\n· Experience developing business cases, including problem definition, solution options, financial impacts, ROI, risks, and success measures.\n· Experience with Contact COE operations, workflows, performance measures, workforce management, or member and provider service environments.\n· Working knowledge of existing Contact COE technologies and data tools, such as IRIS, Sierra, call summarization or call intelligence capabilities, workforce management platforms, QuickBase, Power BI, and Dataiku.\n· Experience with capital planning, investment governance, benefits realization, or financial tracking.\n· Experience delivering analytics-, automation-, AI-, or digital-enabled contact center solutions in partnership with DDAT, BTSS, or Digital teams.\n· Project management certification or formal training, such as PMP, Agile, Scrum, or SAFe, and experience with change management and facilitation.\n· Knowledge of Medicare, Medicaid, Commercial, or Provider Operations.\nEducation\nBachelor's degree or equivalent work experience\nPay Range\nThe typical pay range for this role is:\n$82,940.00 - $182,549.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. \nOur people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.\nGreat benefits for great people\nWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.\nThis full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.\nWe anticipate the application window for this opening will close on: 10/26/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.","description_format":"text","description_chars":5789,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Primary Care & Medical Centers","Pharmacies","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-26T00:48:35Z"},{"event":"close","at":"2026-10-26T21:55:29Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":182549,"is_top_pay":true},"html_url":"https://alion.io/job/cvs-health-senior-manager-project-program-management-coe-strategic-programs","json_url":"https://alion.io/job/cvs-health-senior-manager-project-program-management-coe-strategic-programs.json","meta":{"generated_at":"2026-10-30T06:23:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8866,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4223},"rest":"https://alion.io/mcp/rest/get_company?id=4223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcvs-health-senior-manager-project-program-management-coe-strategic-programs"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcvs-health-senior-manager-project-program-management-coe-strategic-programs"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcvs-health-senior-manager-project-program-management-coe-strategic-programs"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cvs-health-senior-manager-project-program-management-coe-strategic-programs\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcvs-health-senior-manager-project-program-management-coe-strategic-programs"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3254509}},{"tool":"search_jobs","arguments":{"company":"cvshealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3254509},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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