{"id":1547741,"url":"https://alion.io/job/cvshealth-cdrhr-loa-svc","title":"Cdr,HR LOA Svc","company":{"id":4223,"name":"CVS Health","domain":"cvshealth.com","url":"https://alion.io/company/cvshealth","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":274},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-30T22:30:43Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-23T11:00:15Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.\nPosition Summary\nAccountable for the delivery of outstanding Absence Management and related Colleague Services for the CVS Health myLeave Call Center with a strong commitment to the colleague experience. Responsible for answering questions and providing colleague support with the leave of absence process while ensuring call center metrics are met and /or exceeded.\nSchedule: This position operates on a Monday through Friday schedule, with working hours from 10:00 AM to 6:30 PM Eastern Time (EST). Flexibility to work these designated business hours is required.\nJob Description:\nSupport a service delivery model that reflects empathy and care for all colleagues and fosters an environment focused on the colleague experience.\nRespond to leave of absence calls while adhering to service levels such as first call resolution, average speed of answer, abandon rate, average handle time and average talk time.\nDocument and escalate tier 2 calls to the appropriate group utilizing the call center case management system.\nUtilize the myLeave system for new leave requests, extensions and responding to inquiries regarding a leave of absence.\nCommunicate with colleagues, leaders, and other key stakeholders to assist with questions on leave administration.\nAll other leave of absence and call center duties assigned by the Call Center Lead and / or other key members of the myLeave team. This includes learning skills that support Case Management to develop themselves for the logical next step within the Leave department.\nEducate and promote the use of self-service tools and technology to help drive self-service utilization.\nResearch questions utilizing the knowledge base and other tools and resources to help provide guidance and support to our colleagues.\nChange management skills to support the continuous changes within the organization and developments within our department. As well as changes on Federal and State level for protected Leaves.\nJob Requirements:\nThis position requires 1 plus year of Call Center experience.\nA strong commitment to Customer Service as exemplified by behaviors and disposition.\nAbility to work independently and as part of a team environment.\nExcellent written, verbal and listening skills to reflect a friendly, positive disposition.\nDemonstrated ability to maintain work in the strictest of confidence.\nDemonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems\nStrong organizational and data entry skills with a strict attention-to-detail.\nAbility to plan and prioritize workloads, both independently and in a team environment with minimal supervision.\nDemonstrated ability to think strategically and creatively toward continuous improvement of operations both technically and functionally.\nAbility to consistently and efficiently follow through on problems to provide resolution that is satisfactory to the customer.\nDemonstrated ability to multi-task while consistently meeting deadlines.\nProficiency with MS Office Products.\nRegular and predictable attendance is required.\nWork from a dedicated, quiet workspace that supports productivity, professionalism, and the ability to handle calls or meetings without distractions.\nMaintain a reliable high-speed internet connection with sufficient bandwidth to support continuous inbound and outbound customer calls, CRM systems, and other call center technologies without interruption.\nPreferred Qualifications:\nKnowledge of FMLA, State leaves, Disability and HR is preferred.\nKnowledge of call center applications such as IEX and Five9 is preferred.\nEducation\nHigh school diploma or equivalent required.\nAnticipated Weekly Hours\n40Time Type\nFull timePay Range\nThe typical pay range for this role is:\n$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. \nOur people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.\nGreat benefits for great people\nWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.\nThis full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.\nWe anticipate the application window for this opening will close on: 10/07/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.","description_format":"text","description_chars":5762,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Primary Care & Medical Centers","Pharmacies","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-09-30T22:30:43Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.076,"p_room":0.35,"age_days":22,"expected_fill_days":4,"reasons":["conf:0","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/cvshealth-cdrhr-loa-svc","json_url":"https://alion.io/job/cvshealth-cdrhr-loa-svc.json","meta":{"generated_at":"2026-10-23T12:04:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4223},"rest":"https://alion.io/mcp/rest/get_company?id=4223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcvshealth-cdrhr-loa-svc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcvshealth-cdrhr-loa-svc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcvshealth-cdrhr-loa-svc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cvshealth-cdrhr-loa-svc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcvshealth-cdrhr-loa-svc"}]}