{"id":2567715,"url":"https://alion.io/job/cwan-implementations-team-lead","title":"Implementations Team Lead","company":{"id":1969767,"name":"CWAN","domain":"cwan.com","url":"https://alion.io/company/cwan-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edinburgh, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":321},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T23:58:29Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Summary:\nThe Implementation Team Lead oversees a high-performing team of analysts and subject matter experts dedicated to supporting the onboarding of new Clearwater clients. They handle performance management, identifylearning opportunities, and serve as an escalation point for important inquiries. Leveraging their expertisein complex financial instruments and accounting, they apply domain knowledge to ensure successful client onboarding. Additionally, they play a crucial role in facilitatingknowledge transfer and seamless handovers between Sales, Global Delivery, and steady-state Operations teams.\nThis role provides opportunity to lead from the front, at the intersection of people leadership and client delivery. You'll build a culture of teamwork, collaboration, and accountability within your team, while playing a hands-on role in the successful onboarding of clients (asset managers, insurers, pension funds and more) onto Clearwater's leading SaaS platform.\nResponsibilities:\nLead, mentor, train, develop, and retain a team of Implementation and Delivery professionals, allocating work and ensuring quality onboarding for clients.\nAct as a sponsor for a number of client onboardings, playing a hands-on role in their successful delivery.\nOwn the preparation and delivery of regular 1-on-1s and biannual performance reviews, identifying and facilitating learning and career growth opportunities for your team.\nIdentify improvement opportunities and initiate solutions, both within your own role and across the wider team.\nExcel in applying Clearwater Way methodologies for client onboarding, including alignment with Clearwater's Client Engagement Model.\nDesign, implement, and track quantitative and qualitative metrics to measure the success of projects, people, and processes, including client satisfaction, time-to-value, go-live SLA adherence, retention, gross margin, automation improvements, and employee attrition.\nLead SteerCos and client implementation reviews, acting as a confident, knowledgeable, and patient escalation point for issues that arise during onboarding.\nEnsure a seamless transition for newly onboarded clients into steady-state client servicing operations.\nDemonstrate effective management of both people and projects, balancing team development with delivery execution.\nUse tooling such as Salesforce, Workday, and Power BI to monitor and drive team performance.\nWhat We're Looking For:\n4+ years of directly applicable experience in the finance or fintech industry, with knowledge of investment accounting or investment operations solutions preferred.\n2+ years of demonstrated success in a people manager or mentor/trainer capacity\nPrevious experience in project delivery or project management, working directly with external clients from initiation through to completion.\nExperience delivering measurable KPIs on a weekly and monthly basis in prior roles.\nKnowledge of securities and financial markets; exposure to derivatives, fixed income, structured products, or alternatives is a real plus.\nConfidence communicating clearly and concisely in written and verbal contexts, including small and large group settings, for both internal and client-facing audiences.\nStrong Excel skills (VLOOKUP, SUMIF, Pivot Tables, VBA, etc.) and proficiency in Microsoft Office.\nExcellent attention to detail, strong documentation skills, and outstanding organisational abilities.\nAn exceptional problem-solving mindset, calm under pressure.\nBachelor's degree in Accounting, Finance, Business, Mathematics, Sciences, or a related field, preferred.","description_format":"text","description_chars":3578,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-14T22:14:00Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.89,"p_room":1,"age_days":9,"expected_fill_days":36,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/cwan-implementations-team-lead","json_url":"https://alion.io/job/cwan-implementations-team-lead.json","meta":{"generated_at":"2026-10-15T10:58:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16787,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1969767},"rest":"https://alion.io/mcp/rest/get_company?id=1969767"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcwan-implementations-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcwan-implementations-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcwan-implementations-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cwan-implementations-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcwan-implementations-team-lead"}]}