{"id":2567721,"url":"https://alion.io/job/cwan-operations-delivery-lead","title":"Operations Delivery Lead","company":{"id":1969767,"name":"Clearwater Analytics","domain":"cwan.com","url":"https://alion.io/company/cwan-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edinburgh, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":58},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T23:58:29Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Job Summary:\nOperations Delivery Leadsplay a crucial role in ensuring smooth daily operations within the Client Servicing division, flexing to meet the needs of team members and clients. They are responsible formanaging projects across the department that address key business issues; being viewed as problem solvers and technical domain experts by the team.\nODLs have an eye towards continuous improvements, working to identifyinefficiencies and helping the department to scale operations. They set the standard for team delivery in daily objectives, challenging current measures to raise the bar on team goals.\nResponsibilities:\nActs as a subject matter expert on local regulatory and accounting topics.\n\nCollaborates directly with clients to build and own valuable relationships and ensure their success.\n\nLeads day-to-day delivery from Client Service team to clients by managing and prioritizing team queues/client requests and coordinating resources.\n\nMonitors and analyses operational performance metrics such as efficiency, accuracy, and timeliness, preparing regular reports on operational performance and communicating the results to internal stakeholders and clients.\n\nIdentifiesand interprets trends and patterns in datasets to address problems at scale.\n\nConsistently supports process automation initiatives to improve efficiency metrics.\n\nActs as mentor and coach to the wider team by providingongoing training and development on internal systems, processes, and technical topics.\n\nWorks across the department to develop operational priorities, recommending and driving solutions in support of agreed business objectivesand goals.\n\nOwns complex client queries and project work on behalf of the department, mobilising departmental resources when required.\n\nRequired Skills: \nStrong domain understanding of the Clearwater system including reports & customization, statements, dashboards, report manager, formulas, advanced grouping,and filtering.\n\nFamiliar with the core offering of Accounting, Compliance, Risk, and Performance reports.\n\nAn understanding of broad areas of specialization; one area of deep domain knowledge (e.g.,accounting, cashflows, performance, compliance, AM tools, etc.).\n\nDemonstrated experience of process improvement and mentorship/coaching.\n\nStrong computer skills, including proficiencyin Microsoft Office.\n\nExcellent attention to detail and strong documentation skills.\n\nOutstanding verbal and written communication skills.\n\nStrong organizational and interpersonal skills.\n\nExceptional problem-solving abilities.\n\nEducation and Experience:\nBachelor’s degree or higher in Accounting, Finance or Business-related degree.\n\nAccounting qualification preferred (i.e. ACCA, CA, ACA)\n\n4+ years of relevant experience.","description_format":"text","description_chars":2749,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-14T22:14:00Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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