SME - Client Servicing OEMS FIX Operations

Job Summary:

Client ServicingSubject Matter Expertsare domain experts in a specific area or topic, operatingas a liaison between our clients and internal teams. They develop and apply expertiseon the Clearwater systems and processes to evaluate requirements and configure solutions to meet a wide range of investment accounting and reporting needs for Clearwater's largest clients.

Regarded as trusted experts in their area, they have the confidence to make decisions and contribute to client success, whilst being able to provideinstruction to team members regardingtheir area of expertise.

Responsibilities:

• Translate the client’s business requirements into specific system applications, process design, implementation materials/training and SOPs.

• Trusted to deliver accurate, timelyand thorough responses to any inquiry in both written and verbal contexts, with the ability to simplify multiple complex topics.

• Effectively communicate and collaborate with a global team to accurately resolve complex problems and client inquiries in their area of specialism, as well as broader financial or accounting topics.

• Strategize with development teams to enhance our product offering, improve our client on-boarding experience, shorten delivery periods, and develop repeatable, scalable processes.

• Spread your knowledge by regularly providingmentorship/training, as well as designing and implementing training materials and SOPs.

• Proactively work towards continuous improvement of processes, procedures, toolsand resources within the team.

• Manage and consistently complete assigned projects and coordinate necessary resources.

• Key contributor for knowledge base and SOP documentation, leading efforts to drive client self-service.

Required Skills:

• Possess deep knowledge in their area of expertise.

• Broad industry expertisein investment accounting, using skills to contribute to the development of company objectivesand principles.

• Can own multiple projects at a time, achieving goals in creative and effective ways.

• Strong computer skills, including proficiencyin Microsoft Office.

• Excellent attention to detail and strong documentation skills.

• Outstanding verbal and written communication skills.

• Strong organizational and interpersonal skills.

• Exceptional problem-solving abilities.

Education and Experience:

• Bachelor’s degree or above in Accounting or Finance-related field, or experience in relevant area of specialization.

• 5+ years’ relevant experience.