{"id":1647804,"url":"https://alion.io/job/cwill-lead-product-manager-saas-ai-agent","title":"Lead Product Manager (SaaS & AI Agent)","company":{"id":7419,"name":"CWILL","domain":"cwill.com","url":"https://alion.io/company/cwill","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":160000,"max_usd":279000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":267},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Function Calling","optional":false},{"name":"Claude","optional":true},{"name":"Copilot","optional":true},{"name":"Gemini","optional":true},{"name":"Human-in-the-Loop","optional":true},{"name":"LLM","optional":true}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-24T22:42:17Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"About the Role\nThis is CWILL's first US-based platform PM, and it's a P0 hire that reports directly to the CEO.\nYour job is not to build the data infrastructure - our platform engineering team handles that. Your job is to turn what they've built into something US merchants actually want to use and pay for. You'll define the cross-product customer journeys, design the AI Agent use cases, co-own the GTM strategy, and spend real time with merchants figuring out which platform capabilities are worth building next.\nThe one-line mission: partner with CWILL's Platform Engineering team to turn our shared data, AI, and infrastructure capabilities into an integrated customer platform for global ecommerce brands.\nWhat You'll Do\nCustomer Discovery\nGo deep with US mid-market Shopify merchants - understand why they run multiple tools in parallel, which workflows are still manual, and where they'd actually trust an AI Agent to act autonomously\nSpend time with Sales and CS, not just in internal meetings; validate use cases with real lighthouse customers before building\nCross-Product Platform Design\nDesign end-to-end customer journeys that span multiple CWILL products - for example: shipment delay → support escalation → compensation → review recovery, or VIP churn risk → marketing suppression → human outreach\nOwn the unified platform experience: information architecture, navigation, cross-product workflow design\nDefine what the AI Agent should do, what it should surface for human review, and how merchants understand what happened and why\nAI Agent Product\nDefine Agent tasks, tool-calling scope, user permission and approval flows, error handling, and human escalation logic\nDesign the merchant-facing onboarding experience for AI features; set the bar for what \"the Agent completed the task successfully\" actually means\nCommunicate clearly to the engineering team: we're not building another chat interface - we're building an Agent that completes a measurable merchant task\nGTM & Commercialization\nOwn platform packaging and pricing decisions: what's included in base plans, what belongs in higher tiers, and how to sell a suite instead of individual apps\nDefine the Lighthouse Customer program and expansion ARR playbook\nPartner with Sales and CS to drive cross-product attach rate\nEngineering Partnership\nTranslate fuzzy merchant problems into crisp platform capability requirements the engineering team can build against\nCo-own prioritization decisions - not by escalating, but by building shared judgment on what's a real customer problem vs. a nice-to-have\nReduce information loss across time zones through clear written specs and documented decisions\nRequirements\nWhat We're Looking For\n5-8 years of product experience, with 2+ years building AI or LLM-powered products from 0 to 1\nBackground in B2B SaaS - ideally multi-product customer platforms (Customer 360, workflow automation, unified inbox, CRM, cross-product journeys, or AI copilot/assistant features)\nProven ability to do real customer discovery: talking to merchants, running pilots, and turning ambiguous feedback into a clear roadmap\nFluent in AI application product design - agent task definition, tool calling, human-in-the-loop flows, trust and explainability - without needing to build the underlying model infrastructure\nComfortable working across time zones with a distributed engineering team; able to reduce coordination overhead through strong written communication\nHeavy user of AI tools (GPT, Claude, Gemini, etc.) - not as a technical requirement, but as a working style\nNice to Have\nExperience in the Shopify / DTC ecommerce ecosystem (Klaviyo, Yotpo, Aftership, Loop, Narvar, or similar)\nSeller perspective - has run an online store or worked directly with ecommerce merchants\nMarTech or post-purchase SaaS background (marketing, support, reviews, retention)\nEnd-to-end B2B AI Agent product launch experience\nWho You Are\nStartup mindset - you're comfortable making decisions with incomplete information and iterating fast\nYou think in customer outcomes, not feature lists\nYou'd rather spend a day with a merchant than a week writing specs no one's validated\nBig company or startup background doesn't matter - ability and judgment do\nBenefits\nStarting Pay: 150K-200K depends on experiences, open to negotiation\n401(k)\nPTO \nPaid Holidays\nInsurance","description_format":"text","description_chars":4339,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Software","E-commerce Platforms","Email Marketing"],"lifecycle":[{"event":"open","at":"2026-10-02T00:07:41Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.744,"p_room":0.75,"age_days":33,"expected_fill_days":34,"reasons":["conf:3","velocity","win:late"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/cwill-lead-product-manager-saas-ai-agent","json_url":"https://alion.io/job/cwill-lead-product-manager-saas-ai-agent.json","meta":{"generated_at":"2026-10-25T00:55:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1437,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7419},"rest":"https://alion.io/mcp/rest/get_company?id=7419"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcwill-lead-product-manager-saas-ai-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcwill-lead-product-manager-saas-ai-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcwill-lead-product-manager-saas-ai-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cwill-lead-product-manager-saas-ai-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcwill-lead-product-manager-saas-ai-agent"}]}