{"id":1373754,"url":"https://alion.io/job/cws-global-donor-relations-coordinator","title":"Donor Relations Coordinator","company":{"id":1802617,"name":"CWS Global","domain":"cwsglobal.org","url":"https://alion.io/company/cwsglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Elkhart, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":856},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T05:47:10Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T23:14:47Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nChurch World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability, or veteran status in employment or in the provision of services.\nThe CWS local Offices work with refugees and immigrants to provide services to communities in need. We are a highly motivated, mission-driven team eager to create a welcoming place for all neighbors. CWS is a fun and supportive organization, with competitive salary and benefits.\nAbout CWS\nImagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children, implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.\nPurpose\nThe Donor Relations Coordinator supports the growth of CWS’s philanthropic pipeline by providing personalized stewardship, cultivation, and qualification for midlevel donors (generally $750-$2,999 annually and/or high net worth prospects). This role focuses on timely, meaningful, relationship-centered engagement to accelerate giving, strengthen loyalty, and identify donors ready for major or planned gift portfolios. Primary activities will include telephone, email, videos and written communication with donors daily.\nThis position serves as a concierge for midlevel donors, executing intentional touchpoints, documenting donor interactions, and collaborating with gift officers to ensure donors experience exceptional care and impact reporting. The role reflects the best practices of midlevel donor engagement, including curiosity about donors, strong communication skills, and an ability to track and manage a high-volume caseload.\nThe ability to be organized and work with a database will be necessary. This is an opportunity to work with a dynamic group of motivated professionals with a terrific mission and passion.\nResponsibilities\nDonor Stewardship & Thank You Outreach (approx 700 - 1000 donors)\nCurrent Donor Calls: Initiate a Getting to Know you/Discovery/Stewardship call with all current mid-level donors.\nLapsed Donor Calls: Initiate a Getting to Know you/discovery/Stewardship call with all mid-level donors who have not donated in 11+ months.\nDeliver highly personalized calls, emails, and handwritten notes for gifts of $1,000+ and for High Net Worth donors. \nImpact reporting: Send follow up “thinking of you impact stories” 4-8 weeks after a gift, sharing how the donor’s support made a difference (by text or email or video message).\nCoordinate acknowledgement of bequest intention donors and thank families of realized bequests.\nSend holiday cards, birthday cards, seasonal greetings, and other thoughtful personal touches.\nDonor Cultivation & Engagement\nConduct regular outreach to donors for: \nGiving Day, Giving Tuesday, and renewal campaigns, including upgrade or reactivation asks.\nEmergency or disaster response opportunities, ensuring donors receive timely invitations to give again, when their interests align with urgent needs.\nShare stories of program impact, current needs, and meaningful updates curated from program staff and communications teams.\nWork with Sustaining Partners Lead on recurring donor prospecting, identifying donors who may be strong candidates to convert into recurring givers.\nPipeline Development & Qualification\nMonitor donor giving patterns to identify: \nIndividuals giving multiple gifts totaling $3,000+ annually for potential mid-level or major gift pipelines.\nDonors demonstrating high loyalty or high net worth capacity for major gift qualification.\nConduct qualification calls with high-net-worth donors to assess philanthropic interests, communication preferences, and long-term giving potential. \nPromptly move qualified donors to the appropriate Major Gift Officer \nPlanned Giving Support\nFollow up with individuals initiating non-cash giving activity in the FreeWill portal, offering stewardship and assistance.\nExecute outreach during Make-A-Will Month and other planned giving campaigns - sharing Smart Giving Guide etc.\nProvide stewardship for existing planned giving donors, including thank-you calls and impact updates.\nAdministration, Tracking & Data Management\nMaintain accurate, prompt notes and activity tracking in the donor database.\nDocument donor preferences, philanthropic interests, personal details, and moves management steps along with documenting all donor interactions. \nManage a structured caseload of 400-700 mid-level donors, segmented by engagement tier, ensuring each receives a personalized journey. \nParticipate in regular strategy meetings, segment reviews, and performance check-ins.\nSuccess Measures\nTimely and personalized stewardship for all assigned donors.\nIncreased donor retention and growth in mid-level giving revenue.\nNumber of donors qualified and referred to major or planned giving portfolios.\nCompletion of all scheduled touchpoints and engagement flows.\nPositive donor feedback and improved donor satisfaction metrics.\nContribution to strengthening the donor pipeline and advancing CWS’s mission.\nQualifications\nQualified candidates will possess the following:\nExcellent verbal and written communication skills\nAbility to communicate with a wide variety of individuals from varying backgrounds\nAbility to ask good questions that engage donors and reveal their passions and interests\nAbility to think on your feet in conversations\nEffective organization and time management skills\nCapable of analyzing complex and confidential data\nAptitude to create and work with spreadsheets\nAbility to manage multiple tasks and shift priorities as necessary to meet deadlines\nAbility to take direction, follow procedures, and ask appropriate questions\nCan work independently as well as collaboratively with the Individual Giving Team \nAbility to handle stress while operating with a sense of urgency and using good judgment\nAbility to convey CWS’s mission and stories of impact in an engaging way.\nCuriosity and skill in researching donor backgrounds to inform meaningful engagement. \nSpecial Requirements\nEducation:\nBachelor's degree or equivalent experience in lieu of degree.\nExperience:\nMinimum 3 years of proven experience in fundraising, customer relations, sales, or donor stewardship roles.\nExperience with CRM systems, data entry, and tracking donor moves.\nPrevious employment and/or volunteer experience with a non-profit and/or faith-based organization is useful.\nFamiliarity with major gift or planned giving concepts.\nExperience with disaster response fundraising or donor engagement during urgent campaigns\nDemonstrated success in managing donor relationships by phone and email.\nBenefits\nCWS offers a competitive benefits package that includes: · 403 (b) Retirement Plan · Medical, Dental and Vision Insurance · Generous Paid Time Off (18 Paid Days Off; 24 Days Off after 2 Years) · 14 Official Holidays · 12 Sick Days Off (Accrued monthly) · Life Insurance and AD&D · Long Term and Short-Term Disability · Employee Assistance Program (EAP) · Health Savings Account · Flexible Spending Accounts · Internet Reimbursement","description_format":"text","description_chars":7697,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Internet reimbursement","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Civil Defense","Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-28T05:47:10Z"}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:65","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cws-global-donor-relations-coordinator","json_url":"https://alion.io/job/cws-global-donor-relations-coordinator.json","meta":{"generated_at":"2026-10-02T00:52:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":914,"day_limit":5000,"remaining_today":4086,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}