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Salary
$31k – $74k per year (Estimated)
Location
In office (Paris)
Overview
Company
Impact
Profile match
CXG (Customer Experience Group) is a global customer experience agency specializing in premium and luxury brands. The company provides customer insights, experience evaluations, market research, and retail training solutions designed to elevate consumer interactions across physical and digital touchpoints. Headquartered in Dubai, United Arab Emirates, it operates an extensive international office network across key luxury markets to help prestige organizations optimize brand perception and customer engagement.

Turn your passion for luxury into a flexible opportunity in Paris. Collaborate with leading brands in fashion, beauty, jewelry, and automotive, and contribute to improving the highest standards of customer experience.

This opportunity is ideal for American residents in Paris, fluent in French or English, who regularly engage with premium and luxury brands.

About the Role:

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

  • Flexibility - each in-store visit takes approximately 15 to 20 minutes, giving you the flexibility to complete multiple assignments.
  • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

What you will be doing:

  • Select assignments that match your preferences and profile
  • Visit luxury boutiques in Paris or evaluate online experiences
  • Interact naturally with sales associates as a regular customer
  • Observe service quality, atmosphere, and attention to detail
  • Submit structured feedback through our digital platform

Perks of the Role:

  • Collaborate with iconic brands across industries.
  • Flexible assignments tailored to your interests.
  • Compensation for your time and input, with the potential for reimbursement on purchases.
  • A user-friendly platform for managing missions and feedback.

How to Join the CXG Community:

1. Register: sign up at live.cxg.com and confirm your email.

2. Complete your profile: fill out your details to 100% and get verified.

3. Get certified: pass the General Certification to access missions.

4. Apply for missions: explore assignments with brands that excite you.

5. Start evaluating: begin making a difference in the luxury market.

Compensation:

  • Non-Purchase Evaluations: Earn a fee based on mission complexity.
  • Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

Requirements

  • Must be 18 years of age or older
  • Must be American or of U.S. origin (including American expats, visitors and individuals with U.S. background)
  • Current customer of premium and luxury brands
  • Not currently under contract with any retail brands, to ensure impartiality
  • Punctual, organized, detail-oriented, and reliable
  • Observant and passionate about customer experience
  • No prior experience is required; we value honest feedback from genuine customers
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