{"id":304402,"url":"https://alion.io/job/cxg-cx-trainer-freelance-australia","title":"CX Trainer - Freelance (Australia)","company":{"id":5643,"name":"Customer Experience Group","domain":"cxg.com","url":"https://alion.io/company/cxg","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":66,"open_postings":448,"ghost_share":0.482,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":88,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"freelance","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":104000,"period":"year","method":"role_country_seniority_unknown","sample_n":79},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-02T00:00:00Z","employer_posted_date":"2026-07-02","last_verified_at":"2026-10-29T00:26:37Z","board_verified":true,"closed_at":null,"days_open":119,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":118},"description":"CXG is expanding, and we’re currently looking to hire a Freelance Customer Experience Trainer in Australia with hands-on experience training frontline retail teams in the beauty, luxury watch, and fine jewellery sectors.\nWho We Are\nFounded in 2006, CXG began with two entrepreneurs and has grown into a global experience consultancy serving over 200 of the world’s most iconic premium and luxury brands. With 12 offices across four continents and operations in 70 countries, our 160+ professionals work together to elevate customer experience and bring brand promises to life.\nWhat You Will Be Doing\nAs a CX Trainer, you will be part of a high-energy, collaborative environment, helping our luxury clients build meaningful, memorable retail experiences through powerful, practical training.\nKey Responsibilities:\n Understand client learning needs and tailor training to drive impact and relevance \n Collaborate with Project Managers to define training goals, schedules, and session formats \n Deliver engaging in-person and online training sessions (workshops, coaching, retail programs) \n Create dynamic, interactive environments through storytelling, gamification, and real scenarios \n Coach frontline staff on service behaviors, mindset, emotional intelligence, and luxury selling \n Adapt training content to reflect the cultural nuances and customer profiles of key Australian cities (e.g., Sydney, Melbourne, Brisbane, Perth) to ensure local relevance and resonance \n Offer actionable feedback and support post-training to reinforce learning\n Requirements\nWhat You Will Bring\n Proven on-ground training experience in luxury beauty, fine jewellery, or watchmaking retail \n Minimum 5+ years of experience in service excellence, client experience (CX), or learning & development \n Confident in designing and delivering classroom/online training, on-floor coaching, and experiential workshops \n Expertise in topics such as coaching, retail team management, luxury service, clienteling/CRM, emotional intelligence, and brand storytelling \n Proven ability to develop or localize training materials based on cultural and regional context \n Excellent communication skills in English; ability to speak additional languages is a plus \n Content creation skills (PowerPoint, digital learning tools) are a strong advantage\n If you are a passionate trainer with deep knowledge of luxury retail and a drive to make an impact on customer experience, we would love to hear from you.\nApply now and join us in transforming retail experiences for the world’s most admired brands.","description_format":"text","description_chars":2563,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","Market Research"],"lifecycle":[{"event":"open","at":"2026-09-05T15:24:04Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.628,"p_room":0.44,"age_days":118,"expected_fill_days":88,"reasons":["conf:3","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/cxg-cx-trainer-freelance-australia","json_url":"https://alion.io/job/cxg-cx-trainer-freelance-australia.json","meta":{"generated_at":"2026-10-29T01:40:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2524,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5643},"rest":"https://alion.io/mcp/rest/get_company?id=5643"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcxg-cx-trainer-freelance-australia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcxg-cx-trainer-freelance-australia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcxg-cx-trainer-freelance-australia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cxg-cx-trainer-freelance-australia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcxg-cx-trainer-freelance-australia"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":304402}},{"tool":"search_jobs","arguments":{"company":"cxg.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":304402},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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