Product Owner

We are growing! We are currently looking to hire an experienced Product Owner to join our Product team.

Who we are:

Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.

Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What you will be doing

You will join a dynamic and fast-paced environment, working under the authority of the CXG CTO and reporting to our Senior Product Manager.

As Product Owner, you own the product backlog end-to-end and act as the bridge between business stakeholders and delivery teams. You work across the full CXG product portfolio, including our B2B and B2C platforms and internal tools. You translate business needs into a clear, prioritized backlog of user stories that align with product strategy and business processes, and you champion those requirements throughout the development lifecycle. You are accountable for maximizing the value the team delivers each sprint, making day-to-day scope and priority decisions, and ensuring what ships genuinely solves user problems. You also lead the team of Business Analysts, overseeing their day-to-day work on projects. In addition, you are expected to embed AI-driven ways of working across the product lifecycle, from discovery and requirements through to delivery and support.

• Here, passion, integrity and a "can-do" attitude are always top of mind. Your daily responsibilities will involve:
• Own, refine, and prioritize the product backlog, translating business needs into well-defined epics, user stories, and acceptance criteria that align with the product roadmap and business processes.
• Define scope and lead the requirements process for larger initiatives, including business workshop facilitation and roadmap development, working with business stakeholders, the Product Manager, and the Project Manager to manage the delivery backlog and timelines.
• Act as the primary decision-maker on backlog priorities during sprints, balancing business value, effort, dependencies, and risk.
• Engage with colleagues across departments to identify system integration points and dependencies, and develop high-level solution proposals, including scoping master data, reporting, access, and provisioning requirements.
• Document requirements to the highest standard, including business architecture diagrams, use case definitions, and as-is / to-be process and flow charts.
• Act as team leader for the Business Analysts team: oversee their work, set priorities, and review their day-to-day activities on projects.
• Leverage AI tools to accelerate and improve product work, including drafting and refining user stories, analyzing requirements and meeting inputs, summarizing research, and building lightweight prototypes and workflow automations.
• Contribute to shaping AI-enabled features within the product, partnering with Tech, Dev, and Data teams to define requirements, validate feasibility, and translate AI capabilities into user value.
• Act as Subject Matter Expert and Product Liaison to the Tech/Dev and QA teams throughout design, build, and release.
• Oversee testing and quality assurance of applications, ensuring they meet performance, security, and usability standards, and collaborate with QA teams to resolve defects and issues promptly.
• Provide training and support to systems support specialists and end users, addressing questions and issues related to business applications.
• Work within an Agile (Scrum) delivery model under the direction of the Product Manager, running backlog refinement, sprint planning, reviews, and stakeholder demos.
• Effectively manage stakeholders, subject matter experts, executives, and other internal groups through clear written and verbal communication.
• Manage change: work side by side with the Product Manager to implement new ideas effectively within company strategy, influencing decisions through collaboration, leadership, and a customer-focused approach.

What success looks like

You will be successful in this role when you are effectively leading and developing the Business Analysts team, running a healthy and well-prioritized backlog that keeps delivery moving, and consistently bringing new features and improved processes to life across the CXG product portfolio.

Requirements

What you will bring along

• Bachelor's degree in Computer Science or Software Engineering (an MBA is a plus), plus a minimum of 5 years' experience in an IT-related field; including 3-5 years working as a Product Owner or Business Analyst on software products, with Product Owner experience strongly preferred.
• Proven experience with Agile (Scrum) methodology and the Product Owner role, including backlog management and story writing.
• Hands-on experience using AI and generative AI tools, such as Claude, ChatGPT, and Copilot, in a professional context to improve productivity, analysis, or delivery, with a genuine enthusiasm for applying AI to product work.
• Familiarity with AI and ML product concepts, and the ability to reason about how AI capabilities create user and business value (desirable).
• Experience with product and project tracking tools (Jira, Azure DevOps/TFS, MS Project, etc.).
• Strong technical background and familiarity with development tools and REST APIs.
• Strong stakeholder management skills.
• Resource and team management skills.
• Team player with the ability to work on own initiative.
• Excellent communication skills and mastery of the English language (written and spoken).
• Strong management reporting and documentation capabilities.