{"id":311124,"url":"https://alion.io/job/cxm-back-office-support-specialist","title":"Back Office Support Specialist","company":{"id":15062,"name":"CXM Group","domain":"cxm.com","url":"https://alion.io/company/cxm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":67,"open_postings":27,"ghost_share":0.556,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2025-07-11T00:00:00Z","employer_posted_date":"2025-07-11","last_verified_at":"2026-11-02T20:44:49Z","board_verified":true,"closed_at":null,"days_open":480,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":479},"description":"Company Overview\nCXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.\nYour Role:\n- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.\n- Coordinate with risk dept on leverage changing request, or any escalated trading issues\n-Communicate with TL and sales on regular basis to perform specific IB request or re-organizing network structure\n-Liaising with technology provider on any complex situation dispute\n- Cross checking with PSP on funding issues\n- Managing internal ticketing on any feedback or issues arise within the dept\n-Performing financial checks on any transaction or transfer within the system\n- Collecting appropriate information of any complaint on technical perspective\n-Performing KYC validation and responsible for opening, amending, reviewing and exiting clients according to established policies and procedures.\n- Contributing continuous improvement to enhance the operational efficiency and effectiveness of fraud operation processes.\nRequirements\n-A bachelor’s degree in business or related field.-A minimum of 2 years of experience in business analysis or a related field in Brokerage Backoffice.\n-Exceptional analytical and conceptual thinking skills.\n-Advanced technical skills.\n-Great attention to minute details, meticulously excellent to numbers and procedures.\n-Fundamentally analytical and conceptual thinking skills.\n-Experience creating detailed reports and giving presentations.\n-Competency in Microsoft applications including Word, Excel, and Outlook.\n-A track record of following through on commitments.\n-Excellent planning, organizational, and time management skills.\n-Experience in a stock-broking business, in either IT or back office operations would be a significant advantage\nBenefits\nCompetitive Salary along with KPI Bonus\nNight Shift Allowance\nGrowth Opportunities\nCollaborative Team","description_format":"text","description_chars":2189,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Brokerage & Trading Platforms","Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-09-05T15:46:49Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long 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