{"id":311111,"url":"https://alion.io/job/cxm-customer-support-officer","title":"Customer Support Officer","company":{"id":15062,"name":"CXM Group","domain":"cxm.com","url":"https://alion.io/company/cxm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":67,"open_postings":27,"ghost_share":0.556,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","MX","PE","PT"],"hiring_countries_total":5,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-02T09:09:13Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":60},"description":"Company Overview\nCXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.\nReporting Line: Reports directly to the Head of Customer Support\nGeneral Purpose: The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms.This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company's products, services, and trading platforms.\nJob Role:\nEffectively manage company communication channels, including live chat, emails, and phone calls.\nIdentify and assess customers’ needs to ensure a high level of satisfaction.\nReceive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal.\nProvide timely and accurate support to clients within the specified time frame.\nMaintain and update CRM records with all customer interactions and actions taken.\nCoordinate with internal departments by creating and assigning tasks for inquiries that require further investigation.\nFollow up with clients and schedule callbacks to ensure resolution and customer satisfaction.\nWork independently as well as collaboratively in a team environment.\nAdhere to standard operating procedures and company policies at all times.\nRequirements\nProven experience in a customer support or client service role.\nPrevious experience or background in Forex trading or the financial markets is a strong advantage.\nExcellent command of English and Portugese native both spoken and written.\nProficient in Microsoft Office applications (Word, Excel, Outlook).\nStrong phone communication skills with active listening abilities.\nAbility to work under pressure and meet tight deadlines.\nExcellent communication, problem-solving, and presentation skills.\nFlexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future).\nBenefits\nEmployer Value Proposition:Join a collaborative team where your expertise is valued, and individual contributions extend beyond daily support tasks. 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