{"id":3542616,"url":"https://alion.io/job/cyara-sr-sales-engineer-agentic-ai-for-cx","title":"Sr. Sales Engineer – Agentic AI for CX","company":{"id":21014,"name":"Cyara","domain":"cyara.com","url":"https://alion.io/company/cyara","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":170000,"max":220000,"currency":"USD","period":"year","gross":null,"usd_annual":220000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Agentic Workflows","optional":true},{"name":"AWS","optional":true},{"name":"Function Calling","optional":true},{"name":"Hallucination","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"RAG","optional":true}],"status":"live","first_seen_at":"2026-10-30T17:37:57Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T07:26:51Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Let's talk about the role and responsibilities:\nOwnership: Own the technical sales engagement from first discovery through technical win.\nDiscovery: Lead deep discovery on customers’ CX tech stack, AI agents, quality and compliance risks, and success criteria.\nSolution design: Design closed-loop assurance solutions that test, monitor, and observe customers’ AI agents across their CX stack.\nDemos and workshops: Deliver tailored demos, overviews, and workshops that connect the platform to customers’ AI agent quality and compliance goals.\nProofs of concept: Scope and run POCs that validate the platform against customer success criteria.\nBusiness case: Quantify the cost of AI failure and the efficiency gained through assurance for executive buyers.\nCollaboration: Partner with Sales, Product, and Implementation on RFPs, objections, and delivery handoff.\nEnablement: Create reusable demos and materials, and mentor teammates on agentic AI technology and prompt engineering.\nLet’s talk about your skills and expertise:\nPre-sales experience: 5+ years in pre-sales or solutions engineering with C-level and VP-level stakeholders.\nCX technology: Solid understanding of the CX tech stack, including CCaaS, IVR, CRM, and digital channels.\nAgentic AI experience: Strong, proven experience with how AI agents and agentic workflows are built, deployed, and behave in CX environments.\nAI 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