{"id":2041867,"url":"https://alion.io/job/cyber-advisors-service-technician","title":"Service Technician","company":{"id":690970,"name":"Cyber Advisors","domain":"cyberadvisors.com","url":"https://alion.io/company/cyberadvisors","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Maple Grove, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-10-07T17:03:48Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-02T14:44:42Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"We are looking to add a Service Technician to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.\nYou will work based out of our Maple Grove, MN office. In this position, you will support small and medium-sized business clients by phone, through remote support tools, and in person when needed. You will troubleshoot hardware, software, account, and connectivity issues; configure user accounts and workstations; maintain accurate documentation; and provide an excellent client experience. The role offers exposure to a wide variety of applications, environments, and technology platforms while supporting a healthy work-life balance.\nKey Responsibilities\nClient Support and Troubleshooting\nProvide technical assistance to clients through remote support tools and on-site service.\nTroubleshoot and resolve hardware, software, operating system, account, email, and connectivity issues.\nManage and prioritize assigned calls and service tickets based on urgency and client impact.\nGather technical information and escalate issues accordingly within the processed guidelines.\nPerform on-site dispatches at client locations when necessary.\nEngage external vendors and support providers as needed to resolve client issues.\nIdentify opportunities to improve the end-user experience and exceed client service expectations.\nSystems and Device Support\nBuild, configure, and deploy workstations and related hardware.\nPerform routine maintenance, software updates, and system-management activities.\nSupport user accounts, profiles, security groups, permissions, printers, file access, and other common client systems.\nAssist with basic network troubleshooting involving DHCP, DNS, VPN, connectivity, and access control.\nSupport backup, restore, email-delivery, and malicious-software remediation activities within the scope of the role.\nPackage and ship hardware to clients when requested.\nDocumentation and Internal Coordination\nMaintain accurate ticket records, including time entries, client correspondence, troubleshooting steps, and resolutions.\nCreate and update client documentation and internal knowledge-base content.\nProvide escalation assistance to the Service Desk and support Engineers as needed.\nAssist account managers by reviewing client systems, identifying potential improvements, and recommending appropriate equipment.\nParticipate in regular team and company meetings.\nMaintain current knowledge of professional trends, products, services, and solutions relevant to client needs.\nSchedule and Additional Responsibilities\nThis role is an in-office position with some daily travel requirements\nPerform work outside standard business hours, including evenings, weekends, and holidays, when necessary.\nComplete other duties as assigned.\nQualifications\nRequired\nTwo years of related help-desk or desktop support experience in a professional environment.\nExperience in a call-center, customer service, or client facing role.\nA two-year degree in Information Technology, a relevant technical certification, or equivalent professional experience.\nStrong PC operating system, hardware, and networking fundamentals.\nStrong interpersonal, written, and verbal communication skills.\nAbility to work effectively as part of a team and deliver high-quality client service.\nStrong work ethic, time-management skills, and ability to prioritize competing tasks.\nAbility to troubleshoot and resolve common technical issues with limited supervision.\nAbility to pass required background and drug screenings.\nPreferred\nExperience managing user accounts, security groups, and permissions in Active Directory.\nWorking knowledge of DHCP, DNS, network access control, file servers, folder permissions, and print services.\nUnderstanding of email delivery, MX records, and email-filtering technologies.\nExperience with data backup and restore processes.\nExperience identifying and resolving malicious-software issues.\nRelevant Microsoft, CompTIA, or comparable industry certifications.\nWhat Success Looks Like\nClient issues are acknowledged, documented, prioritized, and resolved within established service expectations.\nTickets contain clear time entries, client communications, troubleshooting details, and resolution notes.\nEscalations include the technical information needed for the next resource to continue efficiently.\nClients receive professional, timely, and understandable communication throughout the support process.\nWorkstations, accounts, and other supported systems are configured accurately and securely.\nInternal documentation and knowledge-base content remain current and useful.\nTechnical knowledge and certifications continue to develop in alignment with client and organizational needs.\nTeam members can depend on you to communicate clearly, follow through on commitments, and contribute to a positive client experience.\nBenefits Include\nHighly competitive pay based on experience\nGreat opportunities for career advancement\nCyber Advisors fully pays Medical and Dental plan for employee\n401k with employer matching\nDisability and Life Insurance\nBonuses eligible\nVacation and paid time off\nWorking with dynamic clients and the latest coolest technology\nIf you are a hard-working, easy-going and experienced individual with a strong work ethic, we'd love to talk to you.\nMust be able to pass a criminal background check and drug 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