{"id":2522210,"url":"https://alion.io/job/cyber-group-aws-customer-success-manager-cg-infinity","title":"AWS Customer Success Manager - CG Infinity","company":{"id":3806727,"name":"CG Infinity","domain":"cginfinity.com","url":"https://alion.io/company/cyber-group-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false}],"status":"live","first_seen_at":"2026-10-14T11:27:47Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-05T23:40:06Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"AWS Customer Success Manager\nRole Summary\nCG Infinity is seeking a highly relationship-oriented and proactive Customer Success Manager to strengthen and expand our partnerships with existing clients while serving as a strategic liaison between CG Infinity and AWS Professional Services (AWS ProServe) Government organizations. This individual will work closely with CG Infinity's executive leadership team, AWS stakeholders, and client leadership to cultivate trusted relationships, identify emerging business needs, and uncover opportunities for CG Infinity to deliver additional value through cloud transformation, modernization, and consulting services.\nThe ideal candidate is a tenacious relationship builder who thrives in client-facing environments, enjoys engaging with senior business leaders, government stakeholders, and AWS executives, and is motivated by creating long-term strategic partnerships. A strong in-person presence, executive engagement skills, and the ability to navigate complex partner ecosystems are essential to success in this role.\nWhy This Role Matters\nCG Infinity's continued growth depends on our ability to deepen client relationships, expand strategic partnerships, and identify opportunities where our expertise can help clients achieve their mission objectives. This role serves as a key connector between our clients, AWS Professional Services, and CG Infinity's executive leadership team, helping ensure that CG Infinity remains a trusted advisor and preferred delivery partner for cloud transformation initiatives.\nAdditionally, this position plays a critical role in strengthening our relationship with AWS Professional Services by identifying areas of collaboration, supporting joint account planning, and helping government clients maximize the value of their AWS investments.\nKey Responsibilities\nClient Relationship Management\nDevelop and strengthen relationships with existing CG Infinity clients, with emphasis on government and public sector organizations.\nEstablish trusted advisor relationships with business, technology, cloud, and mission leaders within client organizations.\nMaintain a consistent in-person presence through regular client visits and executive meetings.\nServe as a visible and accessible representative of CG Infinity across client and partner engagements.\nBuild and maintain relationships with AWS Professional Services engagement managers, account teams, partner development managers, and government-focused leadership teams.\nFacilitate regular collaboration between client stakeholders, AWS teams, and CG Infinity delivery leadership.\nAWS Partnership Management\nServe as the primary relationship manager for strategic interactions with AWS Professional Services Government teams.\nSupport joint account planning initiatives between AWS and CG Infinity.\nIdentify opportunities where CG Infinity capabilities align with AWS Professional Services priorities and customer initiatives.\nDrive collaboration on cloud migration, modernization, data, AI/ML, security, and mission-focused transformation programs.\nMaintain visibility into AWS Government priorities, strategic programs, and customer engagement opportunities.\nCoordinate participation in AWS-sponsored events, workshops, executive briefings, and customer engagement activities.\nSupport partner reporting, opportunity tracking, and pipeline visibility efforts associated with AWS collaborations.\nGovernment Account Growth and Opportunity Identification\nIdentify client business challenges, mission priorities, technology modernization initiatives, and transformation goals.\nUncover opportunities for CG Infinity to provide consulting, implementation, managed services, staffing, or strategic advisory support.\nCollaborate with AWS account teams and internal stakeholders to align client needs with CG Infinity capabilities.\nHelp expand existing client relationships through consultative engagement and strategic account planning.\nDevelop and maintain account growth plans that align customer objectives, AWS initiatives, and CG Infinity service offerings.\nAssist in identifying and qualifying AWS-related opportunities within federal, state, local government, education, and regulated industry environments.\nExecutive Collaboration\nPartner with executive leadership to develop and execute account growth strategies.\nParticipate in executive-level client meetings, AWS partner reviews, and relationship-building activities.\nCommunicate client feedback, emerging needs, risks, and growth opportunities to internal leadership and AWS stakeholders.\nCoordinate across business development, delivery, recruiting, and partner alliance teams to ensure client priorities are understood and addressed.\nSupport executive business reviews (EBRs) and quarterly strategic planning sessions with both clients and AWS leadership.\nStrategic Presence and Customer Advocacy\nBuild credibility and trust through consistent engagement with client, AWS, and ecosystem stakeholders.\nStay informed on government modernization initiatives, cloud adoption trends, AWS service offerings, and industry developments.\nAdvocate for customer success throughout the lifecycle of engagements.\nIdentify potential risks to customer satisfaction and proactively coordinate resolution efforts.\nRepresent CG Infinity professionally in all client and partner interactions.\nStrengthen client loyalty through long-term partnership development and measurable business outcomes.\nFirst 6-12 Month Outcomes\nSuccess in this role may include:\nEstablishing strong relationships with key stakeholders across assigned client accounts and AWS Professional Services Government teams.\nCreating a consistent cadence of executive-level engagement between CG Infinity, AWS, and strategic clients.\nDeveloping a joint account planning framework with AWS stakeholders.\nIdentifying and qualifying new AWS-related opportunities within existing client accounts.\nIncreasing executive visibility and strategic alignment between CG Infinity, AWS, and key government customers.\nContributing to account growth, client retention, AWS collaboration metrics, and long-term partnership development.\nExpanding CG Infinity's presence within targeted AWS Government accounts and programs.\nRequired Skills and Experience\nDemonstrated ability to build and maintain strong client and partner relationships.\nStrong interpersonal, communication, presentation, and executive presence skills.\nAbility to engage effectively with senior business leaders, government stakeholders, and technology executives.\nExperience identifying business needs and developing trusted client partnerships.\nHighly proactive, self-motivated, and persistent in pursuing relationship-building opportunities.\nStrong organizational and follow-through skills.\nAbility to navigate complex stakeholder environments and align diverse interests.\nExperience working with cloud providers, technology alliances, or strategic partnerships.\nFamiliarity with AWS cloud services and cloud transformation initiatives.\nExperience supporting government, public sector, or highly regulated customer environments.\nPreferred Skills and Experience\nExperience working within consulting, professional services, technology services, or cloud services organizations.\nExperience managing relationships with AWS Professional Services, AWS Partner Network (APN), or other strategic technology partners.\nExperience supporting Federal, State, Local Government, Higher Education, or Public Sector clients.\nUnderstanding of cloud adoption frameworks, migration strategies, modernization initiatives, and digital transformation programs.\nExperience supporting strategic account growth, business development, or partner alliance initiatives.\nAWS Cloud Practitioner, AWS Solutions Architect Associate, or other relevant AWS certifications.\nExperience engaging with executive-level client and partner stakeholders.\nUnderstanding of technology consulting, talent solutions, managed services, and cloud transformation services.\nIdeal Candidate Profile\nThe ideal candidate combines the relationship management skills of a Customer Success Manager with the strategic thinking of a partner alliance leader. They are comfortable engaging with client executives, AWS leadership, and internal stakeholders to identify opportunities, drive alignment, and ensure successful outcomes. This individual understands how to build trust across organizations and can effectively position CG Infinity as a valued strategic partner within the AWS Government ecosystem.","description_format":"text","description_chars":8532,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Administration & Local Government"],"lifecycle":[{"event":"open","at":"2026-10-14T11:27:47Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7","filings_12m":7,"filings_prev_12m":5,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.776,"p_room":0.75,"age_days":21,"expected_fill_days":30,"reasons":["conf:5","velocity","win:late"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/cyber-group-aws-customer-success-manager-cg-infinity","json_url":"https://alion.io/job/cyber-group-aws-customer-success-manager-cg-infinity.json","meta":{"generated_at":"2026-11-06T03:16:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5453,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3806727},"rest":"https://alion.io/mcp/rest/get_company?id=3806727"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcyber-group-aws-customer-success-manager-cg-infinity"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcyber-group-aws-customer-success-manager-cg-infinity"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcyber-group-aws-customer-success-manager-cg-infinity"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cyber-group-aws-customer-success-manager-cg-infinity\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcyber-group-aws-customer-success-manager-cg-infinity"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2522210}},{"tool":"search_jobs","arguments":{"company":"cginfinity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2522210},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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