{"id":2522211,"url":"https://alion.io/job/cyber-group-customer-success-manager-cg-infinity","title":"Customer Success Manager - CG Infinity","company":{"id":3806727,"name":"CG Infinity","domain":"cginfinity.com","url":"https://alion.io/company/cyber-group-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T11:27:47Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-29T19:34:44Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Role Summary\nCG Infinity is seeking a highly relationship-oriented and proactive Customer Success Manager to strengthen and expand our partnerships with existing clients. This individual will work closely with CG Infinity's executive leadership team to cultivate trusted client relationships, identify emerging business needs, and uncover opportunities for CG Infinity to deliver additional value.\nThe ideal candidate is a tenacious relationship builder who thrives in client-facing environments, enjoys engaging with senior business leaders, and is motivated by creating long-term strategic partnerships. A strong in-person presence and commitment to regular client engagement are essential to success in this role.\nWhy This Role Matters\nCG Infinity's continued growth depends on our ability to deepen client relationships, understand evolving business challenges, and proactively identify opportunities where our expertise can help clients achieve their goals. This role serves as a key connector between our clients and executive leadership team, helping ensure that CG Infinity remains a trusted advisor and strategic partner.\nKey Responsibilities\nClient Relationship Management\nDevelop and strengthen relationships with existing CG Infinity clients.\nEstablish trusted advisor relationships with business and technology leaders within client organizations.\nMaintain a consistent in-person presence through regular client visits and meetings.\nServe as a visible and accessible representative of CG Infinity.\nAccount Growth and Opportunity IdentificationIdentify client business challenges, priorities, and strategic initiatives.\nUncover opportunities for CG Infinity to provide additional services, solutions, or support.\nCollaborate with internal stakeholders to align client needs with CG Infinity capabilities.\nHelp expand existing client relationships through thoughtful and consultative engagement.\nExecutive CollaborationPartner with executive leadership to develop and execute account growth strategies.\nParticipate in executive-level client meetings and relationship-building activities.\nCommunicate client feedback, emerging needs, risks, and growth opportunities to internal leadership.\nCoordinate across teams to ensure client priorities are understood and addressed.\nStrategic PresenceBuild credibility and trust through consistent client engagement.\nStay informed on client organizations, industry trends, and market dynamics.\nRepresent CG Infinity professionally in all client interactions.\nStrengthen client loyalty by fostering long-term, mutually beneficial partnerships.\nFirst 6-12 Month OutcomesSuccess in this role may include:\nEstablishing strong relationships with key stakeholders across assigned client accounts.\nCreating a consistent cadence of executive-level client engagement.\nIdentifying and qualifying new opportunities for CG Infinity within existing clients.\nIncreasing executive visibility and strategic alignment between CG Infinity and its clients.\nContributing to account growth, client retention, and long-term partnership development.\nRequired Skills and ExperienceDemonstrated ability to build and maintain strong client relationships.\nStrong interpersonal, communication, and executive presence skills.\nAbility to engage effectively with senior business and technology leaders.\nExperience identifying business needs and developing trusted client partnerships.\nHighly proactive, self-motivated, and persistent in pursuing relationship-building opportunities.\nStrong organizational and follow-through skills.\nAbility to navigate complex stakeholder environments and align diverse interests.\n Preferred Skills and ExperienceExperience working within consulting, professional services, technology services, or related industries.\nExperience supporting strategic account growth or business development initiatives.\nExperience engaging with executive-level client stakeholders.\nUnderstanding of technology, digital transformation, talent solutions, or consulting services.","description_format":"text","description_chars":4009,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T11:27:47Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7","filings_12m":7,"filings_prev_12m":5,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.828,"p_room":0.9,"age_days":14,"expected_fill_days":30,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/cyber-group-customer-success-manager-cg-infinity","json_url":"https://alion.io/job/cyber-group-customer-success-manager-cg-infinity.json","meta":{"generated_at":"2026-10-30T03:17:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4294,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3806727},"rest":"https://alion.io/mcp/rest/get_company?id=3806727"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcyber-group-customer-success-manager-cg-infinity"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcyber-group-customer-success-manager-cg-infinity"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcyber-group-customer-success-manager-cg-infinity"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cyber-group-customer-success-manager-cg-infinity\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcyber-group-customer-success-manager-cg-infinity"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2522211}},{"tool":"search_jobs","arguments":{"company":"cginfinity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2522211},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}