{"id":904609,"url":"https://alion.io/job/cyber-one-junior-support-analyst-secure-network-operations-centre-snoc","title":"Junior Support Analyst – Secure Network Operations Centre (SNOC)","company":{"id":695879,"name":"CyberOne","domain":"cyberone.security","url":"https://alion.io/company/cyber-one","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":93,"open_postings":16,"ghost_share":0,"stale_share":0.063,"repost_share":0,"time_to_fill_p50_days":96,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_city","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-07-15T13:47:33Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-10-20T13:03:25Z","board_verified":false,"closed_at":"2026-10-20T13:03:25Z","days_open":96,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":96},"description":"Job Title: Junior Support Analyst - Secure Network Operations Centre (SNOC)\nLocation:PH - Fully Remote\nEmployment Type: Full-time\nAbout The Role\nThis entry-level role provides an excellent opportunity to begin a career within CyberOne's Secure Network Operations Centre. You will monitor customer environments, provide first-line support and develop your technical capability through structured mentoring, formal Microsoft training and real-world experience.\nWhat You’ll Do\nMonitor customer infrastructure and cloud platforms.\nRespond to alerts, incidents and service requests.\nPerform first-line troubleshooting across Microsoft technologies.\nEscalate issues with clear technical notes.\nComplete daily operational health checks.\nProduce knowledge articles and documentation.\nDeliver excellent customer service.\nParticipate in shift handovers and continual improvement.\nLearn new technologies through mentoring and certification.\nEmployees are expected to demonstrate a security-first mindset and ensure that information security considerations are incorporated into their day-to-day activities, decision-making, and interactions with customers, suppliers, and colleagues.\n\nWhat We’re Looking For\nPassion for technology and cyber security.\nGood Windows and Microsoft 365 knowledge.\nBasic networking understanding.\nStrong customer service and communication skills.\nWillingness to learn and work as part of a team.\nLogical problem-solving skills.\nWhy CyberOne\nCyberOne is an elite cyber defence team - CREST SOC certified, NCSC-assured incident responders and Microsoft-first across everything we do. We protect mid-market and enterprise customers who see cyber resilience as mission-critical.\nYou’ll be joining a company that:\n· Treats customer defence like a real-world responsibility, not a checkbox.\n· Moves fast, communicates clearly and takes ownership.\n· Invests in people who want to grow their capabilities\nWhat’s In It for You:\nFlexible working hours & remote-first culture\n\nBirthday off, long-service awards\n\nBi-annual performance awards and team off-sites\n\nStructured training, technical exposure and career pathing\n\nLet’s redefine what it means to be secure. 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