{"id":3038386,"url":"https://alion.io/job/cyber-vance-training-operations-and-support-analyst","title":"Training Operations and Support Analyst","company":{"id":450179,"name":"Cyber Vance","domain":"cybervance.com","url":"https://alion.io/company/cybervance","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":106000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-21T20:06:31Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T08:43:05Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Training Operations and Support Analyst\nFull-Time | Hybrid | Washington, D.C.\nCybervance is a rapidly growing information security and information technology company based in Washington, D.C. We are an equal opportunity employer.\nCybervance combines advanced cybersecurity expertise with proven federal contracting experience to deliver innovated, mission-focused solutions for U.S. Government agencies. We are committed to helping our partners achieve measurable improvements in security and resilience.\nJob Description\nWe are seeking an intellectually curious, self-directed problem-solver with 3 years of experience who enjoys learning new technologies, takes initiative to figure things out, and thrives in a collaborative environment where adaptability, innovation, and teamwork are essential.\nThe Training Operations & Support Analyst is a versatile, hands-on member of Cybervance’s cybersecurity training team. The position supports course preparation, instructor and learner readiness, live event operations, troubleshooting coordination, training records, and continuous improvement across virtual and in-person programs. Working collaboratively with instructional design, technology, LMS, event management, and training operations colleagues, the analyst helps deliver reliable, professional training experiences and provides essential backup coverage during busy delivery periods or technology disruptions.\nThis position is hybrid with some in-person training events in the DMV area.\nResponsibilities\nTraining readiness and coordination\nOwn and update assigned delivery checklists, milestones, action trackers and readiness records.\nVerify course links, schedules, materials, rosters, facilitator resources, platform access instructions and documented contingencies.\nCoordinate routine facilitator practice sessions, readiness checks and logistical follow-up with team members.\nLive training and first-line support\nMonitor assigned Webex or in-person training events and help troubleshoot common access, audio/video, materials or platform issues within approved procedures.\nServe as a first-line contact for facilitators and learners; document incidents and escalate technical failures promptly to the appropriate specialist.\nSupport participant communications, attendance tracking, event documentation and continuity measures during disruptions.\nEvents, platforms and documentation\nAssist with Webex event setup, announcements, registrations, learner communications and post-event reconciliation in coordination with event management.\nSupport approved basic LMS course checks, user access validation and issue routing.\nMaintain current files, naming conventions, version control, SharePoint resources and the Training Command Center.\nTesting, evaluation and reporting\nHelp coordinate user testing, schedules, instructions, access and structured feedback.\nTest course links, user instructions and routine learner workflows; document defects and verify fixes with responsible owners.\nCollect and validate attendance, evaluation, assessment and delivery data; assist with AAR inputs, routine reports and Access database updates under review.\nTeamwide improvement\nIdentify repeatable workflow problems and help maintain checklists, templates, SOPs and job aids.\nParticipate in cross-training and act as a trained backup for selected events, delivery and platform-support tasks.\nContribute to shared course quality control, learner service, accessibility awareness and continuous improvement.\nSkills and qualifications\nExcellent organizational skills, attention to detail, independent follow-through, and the ability to prioritize and manage multiple concurrent projects and training events.\nStrong written and verbal communication skills, with a calm, resourceful, and service-oriented approach to troubleshooting and problem-solving under pressure.\nNaturally inquisitive, proactive, and self-motivated, with a demonstrated ability to independently research, explore, and master unfamiliar technologies, tools, and processes.\nAbility to work independently, take ownership of assignments, and contribute effectively to a highly collaborative, fast-paced team.\nProficiency with Microsoft 365, including SharePoint, Teams, Outlook, Word, Excel, and PowerPoint; familiarity with Webex or similar conferencing platforms, spreadsheets, and databases.\nAptitude and enthusiasm for learning new technologies, including Learning Management Systems (LMS), cyber ranges, simulation platforms, and other digital training environments.\nPractical familiarity with AI-powered tools and a willingness to explore emerging AI capabilities, applying them responsibly and effectively to research, content development, data analysis, troubleshooting, and workflow improvement while maintaining appropriate security, privacy, and accuracy standards.\nWorking familiarity with cybersecurity concepts and terminology, or a demonstrated ability and willingness to acquire this knowledge quickly. Advanced cybersecurity expertise is not required.\nExperience in training operations, program or project coordination, event management, or technical support preferred.\nFamiliarity with federal government contracting environments, client expectations, and associated documentation and security requirements is a plus.\nAbility to meet the requirements for a federal Public Trust position.","description_format":"text","description_chars":5363,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-21T22:03:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":29,"reasons":["conf:1","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/cyber-vance-training-operations-and-support-analyst","json_url":"https://alion.io/job/cyber-vance-training-operations-and-support-analyst.json","meta":{"generated_at":"2026-10-26T09:44:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13228,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450179},"rest":"https://alion.io/mcp/rest/get_company?id=450179"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcyber-vance-training-operations-and-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcyber-vance-training-operations-and-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcyber-vance-training-operations-and-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cyber-vance-training-operations-and-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcyber-vance-training-operations-and-support-analyst"}]}