{"id":2137348,"url":"https://alion.io/job/cyberhaven-manager-technical-account-management","title":"Manager, Technical Account Management","company":{"id":177788,"name":"Cyberhaven","domain":"cyberhaven.com","url":"https://alion.io/company/cyberhaven","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["San Francisco, United States","Atlanta, United States","San Diego, United States","New York, United States","Seattle, United States","Boston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":170000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Crowdstrike","optional":false},{"name":"DLP","optional":false},{"name":"Google GKE","optional":false},{"name":"Linux","optional":false},{"name":"SIEM","optional":false},{"name":"Windows","optional":false},{"name":"GCP","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-10-08T22:38:21Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-16T00:36:32Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About the Role\nCyberhaven is looking for a Manager, Technical Account Management to build and lead the team of Technical Account Managers who own the technical relationship with our customers. Your team is accountable for how each customer deploys, adopts, and gets value from Cyberhaven's Agentic Data Security platform, from onboarding through renewal. You will hire and develop the team, define how TAMs work with accounts, and make sure customers get a consistent, proactive technical partner and experience.\nYou are a people leader with a technical background in security SaaS and endpoint agents, and you are comfortable in a fast-paced, high-growth environment where the team's processes are still being written. You will coach TAMs on and step in on critical escalations when needed. You will also work cross-functionally with Product, Engineering, Support Engineering, Customer Experience, and Sales to turn what the team learns from customers into improvements to the product and to how we serve customers.\nTechnical depth, a strong client focus, and experience leading customer-facing technical teams are required. You will report to the VP of Support and Technical Account Management.\nWhat You’ll Do\nLead and grow the team\nHire, onboard, and develop Technical Account Managers. Set clear expectations, give regular feedback, and run career development and performance reviews.\n\nCoach TAMs on account strategy, technical troubleshooting, executive communication, and managing difficult customer situations.\n\nBuild a team culture of growth mindset, ownership, curiosity, and accountability for customer outcomes.\n\nPlan headcount and coverage as the customer base grows, including how accounts are assigned and balanced across the team.\n\nDefine how the TAM function operates\nEstablish the TAM operating model: account segmentation, coverage, engagement cadence, business review format, and technical success plans.\n\nSet the team's goals and metrics, such as account health, agent coverage and deployment progress, adoption, escalation volume and time to resolution, and customer satisfaction. Report on them to leadership.\n\nCreate and maintain playbooks, runbooks, and knowledge base standards so TAMs handle common situations the same way.\n\nDefine the handoffs between TAMs and Customer Experience and Sales so customers always know who owns what.\n\nOwn customer outcomes\nReview account health across the team's book of business and step in early on accounts at risk of low adoption, deployment problems, or churn.\n\nAct as the senior escalation point for critical customer issues. Make sure TAMs bring clear reproductions and context to Engineering, and that customers stay informed through resolution.\n\nBuild relationships with customes, and join executive and business reviews for strategic accounts.\n\nWork with Customer Success and Sales on renewals, expansions, and risk mitigation, providing technical input and account insight.\n\nBe the voice of the customer\nCollect customer feedback, feature requests, and recurring issues from the team and bring them to Product Management and Engineering with the technical and business context behind them.\n\nWork with Engineering and Support Engineering to improve diagnostics, debugging tools, and escalation processes.\n\nRun root cause analysis reviews on significant incidents and drive preventive follow-ups so issues do not repeat.\n\nStay current on industry trends, security best practices, and adjacent technologies such as SIEM, SOAR, and UEBA, and bring them into the team's guidance to customers.\n\nWho You Are\n3+ years of experience managing a team of Technical Account Managers, Support Engineers, Solutions Engineers, or similar customer-facing technical staff.\n\n7+ years in customer-facing technical roles.\n\nTrack record of hiring, developing, and retaining strong technical people, and of handling performance issues directly and fairly.\n\nExperience building or scaling a TAM, Support, or Customer Success function, including processes, playbooks, and metrics.\n\nDemonstrated ability to own customer technical outcomes from implementation through steady-state operation, and to understand a customer's architecture and environment end-to-end.\n\nHands-on experience deploying, supporting, and troubleshooting SaaS-based security and/or endpoint agent technologies.\n\nProven experience managing escalated technical customer issues and working directly with engineering teams.\n\nExcellent verbal and written communication skills (English), including the ability to engage both hands-on practitioners and executive stakeholders.\n\nStrong organizational and planning skills, with the ability to manage multiple priorities, set timelines, and track progress across a team and its accounts.\n\nPractical knowledge of networking, security products, enterprise network infrastructure, and Windows, macOS, and Linux endpoint management (SCCM, GPO, Intune, MDM, and application management).\n\nAbility to read and interpret logs and diagnostic output across Windows, macOS, Linux, and Google Kubernetes Engine well enough to coach others and guide technical investigations.\n\nDesired\nFamiliarity with adjacent technologies that Cyberhaven integrates with (SIEM, SOAR, UEBA).\n\nExpertise with DLP, Insider Threat, and CASB solutions.\n\nPrior experience leading a TAM team at a security or SaaS company.\n\nExperience working in an early-stage or high-growth company where the team's processes were still being defined.\n\nBackground in L2/L3 or Escalation Engineering for EDR or DLP tools.\n\nJoining Cyberhaven means joining the team building Data Security for the Agentic Enterprise. Traditional tools fall short. Cyberhaven traces the full lifecycle of your data, adapting protection to changing context, so protection moves with the way people actually work, not against it. AI Changed Work. We Protect It.\nBacked by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, working alongside people driven to protect workflows, not just data, for customers who cannot afford to slow down to stay safe.\nAI Tools Disclosure: As part of Cyberhaven's hiring process, we use recruiting tools that include AI-powered features to help with tasks like scheduling, note-taking, workflow automation, and other recruiting activities (\"AI Tools\"). The AI Tools may process information you provide during the application and interview process. When AI-assisted interview note taking is used, candidates are notified in advance and have the option to opt out of the AI-assisted interview note taking.\nCyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.","description_format":"text","description_chars":7029,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"New York","iso":null,"kind":"city"},{"name":"San Francisco","iso":null,"kind":"city"},{"name":"Atlanta","iso":null,"kind":"city"},{"name":"San Diego","iso":null,"kind":"city"},{"name":"Seattle","iso":null,"kind":"city"},{"name":"Boston","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Data Loss Prevention","Email Security"],"lifecycle":[{"event":"open","at":"2026-10-09T02:14:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":242500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":34,"reasons":["seen:6","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":true},"html_url":"https://alion.io/job/cyberhaven-manager-technical-account-management","json_url":"https://alion.io/job/cyberhaven-manager-technical-account-management.json","meta":{"generated_at":"2026-10-16T02:31:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3930,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177788},"rest":"https://alion.io/mcp/rest/get_company?id=177788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcyberhaven-manager-technical-account-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcyberhaven-manager-technical-account-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcyberhaven-manager-technical-account-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cyberhaven-manager-technical-account-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcyberhaven-manager-technical-account-management"}]}