{"id":2110490,"url":"https://alion.io/job/cyberhaven-technical-account-manager","title":"Technical Account Manager","company":{"id":177788,"name":"Cyberhaven","domain":"cyberhaven.com","url":"https://alion.io/company/cyberhaven","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":["Atlanta, United States","New York, United States","Boston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":155000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"DLP","optional":false},{"name":"Google GKE","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"SIEM","optional":false},{"name":"Windows","optional":false},{"name":"Crowdstrike","optional":true},{"name":"GCP","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-10-08T19:32:16Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T18:15:48Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role\nCyberhaven is looking for a Technical Account Manager to be the technical quarterback for our customers. You will own the full technical picture of each account: how Cyberhaven is architected and deployed, how it integrates with the customer's environment, how it is performing, and whether it is delivering the outcomes the customer bought it for. You will be the trusted technical advisor to Security, IT, and customer operations teams, and the connective tissue between those teams and Cyberhaven's Product, Engineering, and Customer Success organizations.\nYou will develop deep expertise in Cyberhaven's reimagined Agentic Data Security platform, including its inner workings, data lineage model, endpoint agents, and integrations. You will learn how our customers use it to mitigate data loss threats across their organizations. You are passionate about technology, naturally curious, and driven to exceed customer expectations. You take proactive ownership, anticipating issues before they surface, guiding customers toward best practices, and driving adoption and long-term value. When a problem needs engineering support, you own the escalation, bring a clear reproduction and technical context, and coordinate internally to full resolution.\nTechnical depth, a strong client focus, and experience with SaaS-based security products and endpoint agents (Windows, macOS, and Linux) are required. You will report to the Manager of Technical Account Managers.\nWhat You’ll Do\nOwn the technical relationship\nAct as the technical owner of assigned accounts, with end-to-end knowledge of each customer's architecture, deployment, configuration, policies, and integrations.\n\nPartner with customers and our Customer Experience teams through onboarding and rollout, including agent deployment strategy, policy design, and phased adoption plans.\n\nBuild and maintain strong relationships with stakeholders across your book of business. Manage expectations and ensure stakeholder satisfaction.\n\nRun regular check-ins and business reviews that cover technical health, adoption, risk, and goals. Raise emerging concerns before they escalate.\n\nBe proactive\nMonitor account health, agent coverage, and usage patterns. Identify gaps, misconfigurations, and underused capabilities, and recommend optimizations.\n\nCreate and drive technical success plans that align customer objectives with Cyberhaven capabilities and deliverables.\n\nGuide customers through upgrades, new feature rollouts, and environment changes (OS releases, MDM/GPO changes, network or infrastructure changes) to avoid disruption.\n\nAdvise customers on integrations with adjacent technologies such as SIEM, SOAR, and UEBA to extend the value of their deployment.\n\nStay current on industry trends and security best practices, and bring them to customers.\n\nResolve and escalate\nAnalyze, troubleshoot, escalate and resolve complex technical issues across endpoint agents, cloud and SaaS integrations, and platform configuration.\n\nReproduce customer issues and document clear steps to replicate for Engineering and Development.\n\nServe as the internal and external point of contact on critical escalations. Drive prioritization with support engineering and keep customers informed through resolution.\n\nPerform root cause analysis and drive preventive follow-ups so issues do not repeat.\n\nBe the voice of the customer\nCoordinate customer feedback and feature requests to Product Management, Development, and Operations, with the technical and business context behind them.\n\nWork cross-functionally as the expert on the Customer.\n\nCollaborate with Customer Success and Sales on renewals, expansions, and risk mitigation, providing technical input and account insight.\n\nDevelop and maintain knowledge base articles, playbooks, and best-practice resources.\n\nWho You Are\n3+ years of hands-on EDR/DLP endpoint experience.\n\nExpertise with DLP, Insider Threat, and CASB solutions.\n\n3+ years in a Technical Account Management, Solutions/Sales Engineering, Professional Services, Technical Support, or similar customer-facing technical role.\n\nDemonstrated ability to own customer technical outcomes from implementation through steady-state operation, and to understand a customer's architecture and environment end-to-end.\n\nHands-on experience deploying, supporting, and troubleshooting SaaS-based security and/or endpoint agent technologies.\n\nProven experience resolving escalated technical customer issues and working directly with engineering teams.\n\nStrong organizational and planning skills, with the ability to manage multiple accounts and priorities, set timelines, track progress, and maintain clear documentation (success plans, project plans, status reports).\n\nExcellent verbal and written communication skills (English), including the ability to engage both hands-on practitioners and executive stakeholders.\n\nPractical knowledge of networking, security products, and enterprise network infrastructure.\n\nDeep knowledge of Windows, macOS, and Linux, including SCCM, GPO, Intune, registry configuration, PowerShell scripting, MDM, application management, and basic terminal skills.\n\nSoftware debugging skills: reading and searching logs (Windows, macOS, Linux, and Google Kubernetes Engine), running diagnostic scripts, and process management.\n\nKnowledge of system software design (services, drivers, agents).\n\nBased in EST timezone to support our customers.\n\nDesired\nFamiliarity with adjacent technologies that Cyberhaven integrates with (SIEM, SOAR, UEBA).\n\nPrior experience as a TAM or in a similar proactive, account-owning role at a security or SaaS company.\n\nBackground in L2/L3 or Escalation Engineering for EDR or DLP tools. This is a plus, not a primary requirement.\n\nJoining Cyberhaven means joining the team building Data Security for the Agentic Enterprise. Traditional tools fall short. Cyberhaven traces the full lifecycle of your data, adapting protection to changing context, so protection moves with the way people actually work, not against it. AI Changed Work. We Protect It.\nBacked by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, working alongside people driven to protect workflows, not just data, for customers who cannot afford to slow down to stay safe.\nAI Tools Disclosure: As part of Cyberhaven's hiring process, we use recruiting tools that include AI-powered features to help with tasks like scheduling, note-taking, workflow automation, and other recruiting activities (\"AI Tools\"). The AI Tools may process information you provide during the application and interview process. When AI-assisted interview note taking is used, candidates are notified in advance and have the option to opt out of the AI-assisted interview note taking.\nCyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.","description_format":"text","description_chars":7242,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"New York","iso":null,"kind":"city"},{"name":"Atlanta","iso":null,"kind":"city"},{"name":"Boston","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-08T22:06:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":242500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":34,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":165000,"is_top_pay":true},"html_url":"https://alion.io/job/cyberhaven-technical-account-manager","json_url":"https://alion.io/job/cyberhaven-technical-account-manager.json","meta":{"generated_at":"2026-10-11T20:10:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7723,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177788},"rest":"https://alion.io/mcp/rest/get_company?id=177788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcyberhaven-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcyberhaven-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcyberhaven-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cyberhaven-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcyberhaven-technical-account-manager"}]}