{"id":1903649,"url":"https://alion.io/job/cyberone-customer-success-executive","title":"Customer Success Executive","company":{"id":695879,"name":"CyberOne","domain":"cyberone.security","url":"https://alion.io/company/cyber-one","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":91,"open_postings":16,"ghost_share":0.063,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":90,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":93000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Monday.com","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-05T11:12:38Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-23T14:59:09Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":17},"description":"“I am hugely excited about my future and the future of CyberOne. I have enjoyed my time here immensely and have learnt a huge amount in a short space of time, year-for-year I've learnt more here than I have at Microsoft and PwC.” - CyberOne Consultant\nAbout CyberOne\nCyberOne is a pure-play Microsoft security partner dedicated to helping enterprises realise the full value of the Microsoft Security portfolio-across Defender XDR, Sentinel, Entra, Purview, Intune, Copilot for Security and more. We combine deep technical expertise with outcome-driven services that accelerate secure cloud adoption, modernise threat protection and simplify compliance.\nJob Title: Customer Success Executive\nLocation: Hybrid; 1 day per month reporting in London office\nEmployment Type: Full-time\nPurpose of Role:\nAt CyberOne, Customer Success isn’t a support function - it’s frontline cyber defence. This role is pivotal to ensuring our customers stay protected, get maximum value from our services, and see us as their trusted cyber partner for the long run.\nYou’ll be the person customers rely on to keep their managed security services running smoothly, evolving over time, and delivering real-world outcomes. You’ll own renewals, identify growth opportunities (upsell/cross-sell), and lead service delivery management across your accounts.\nThis is a varied, high-impact role that sits right at the intersection of Operations, Service Delivery, and Sales - ideal for someone who thrives on ownership, customer relationships, and making things happen.\nMain Duties and Responsibilities\nCustomer Ownership & Growth\nSupport the Head of Customer Success in running a world-class customer success function.\n\nTake accountability for renewals, re-contracting, and solution evolution to minimise churn and maximise customer lifetime value.\n\nMaintain a clear, accurate forecast of your pipeline - renewals, expansions and opportunities in flight.\n\nMeet customers regularly to understand their challenges and map them to the right CyberOne services and technology.\n\nTrusted Advisor & Relationship Builder\nBuild deep, trusted relationships with customers at every level - from IT teams to senior stakeholders.\n\nBecome the go-to person for everything service-delivery related.\n\nLead structured monthly/quarterly service reviews, ensuring actions are agreed, owned, and delivered on time.\n\nSupport account development planning with commercial awareness and sharp customer insight.\n\nService Delivery Leadership\nManage delivery against contracted SLAs and service schedules, ensuring we meet obligations and exceed expectations.\n\nDirect and oversee order processing, fulfilment, and customer requests end-to-end.\n\nHandle escalations calmly and professionally, including producing Root Cause Analysis reports that strengthen customer confidence.\n\nKeep internal teams aligned and informed so we move as one team around the customer.\n\nOperational Excellence & Continuous Improvement\nProduce monthly, quarterly, and annual service reports and deliver them via our customer portal.\n\nIdentify where processes can be improved for speed, quality, and efficiency - then help implement those changes.\n\nAssist with internal statistics and reporting to support decision-making across the business.\n\nSupport resourcing for projects and pre-sales work.\n\nOwn and maintain the Monday.com system and collaborate across other operating platforms as needed.\n\nGenerate Statements of Work, managed service schedules, welcome packs, and coordinate contract delivery with Operations.\n\nWhat “Great” Looks Like in This Role\nCustomers renew confidently and view CyberOne as vital to their cyber resilience.\n\nPipeline is visible, dependable, and growing - with new value being created, not just maintained.\n\nService reviews are proactive, structured, and lead to action.\n\nEscalations are rare - and when they happen, they’re handled quickly, transparently, and professionally.\n\nInternal teams feel supported and aligned around a clear customer plan.\n\nThe Ideal Candidate\nYou’re someone who takes pride in being organised, accountable, and customer-obsessed - with the commercial instincts to spot growth opportunities and the operational sharpness to keep delivery on track.\nYou will have:\nExcellent administration, organisation, and time management skills.\n\nStrong analytical ability with a practical, problem-solving mindset.\n\nHigh attention to detail - you don’t let things slip.\n\nConfident written and verbal communication skills, including customer-facing reporting.\n\nA proactive, self-starting style - comfortable working independently or as part of a team.\n\nThe ability to learn quickly and become fluent in the security services and tech we deliver.\n\nWorking knowledge of CyberOne systems (or the capability and drive to pick them up fast).\n\nStrong skills across Microsoft tools (PowerPoint, Power BI, Word, Excel).\n\nCustomer-facing and administrative experience in a cyber / IT services environment.\n\nBroad understanding of cyber security and managed service delivery.","description_format":"text","description_chars":5020,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Security Operations","Managed Security"],"lifecycle":[{"event":"open","at":"2026-10-05T12:05:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.9,"p_room":1,"age_days":17,"expected_fill_days":90,"reasons":["conf:11","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/cyberone-customer-success-executive","json_url":"https://alion.io/job/cyberone-customer-success-executive.json","meta":{"generated_at":"2026-10-23T15:02:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22655,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695879},"rest":"https://alion.io/mcp/rest/get_company?id=695879"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcyberone-customer-success-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcyberone-customer-success-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcyberone-customer-success-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cyberone-customer-success-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcyberone-customer-success-executive"}]}