Senior Dynamics 365 Engineer (Project Operations/ Field Service)

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are looking for a Senior Dynamics 365 Engineer with extensive practical experience in Project Operations and Field Service modules.

Project information:

• Type of project: IT Services
• Office location: Gdańsk
• Work model: Remote mode
• Project length: long-term
• Only candidates with citizenship in the European Union and residence in Poland
• Start date: ASAP

Project scope:

• Analyzing complex business, service and project processes and translating requirements into scalable, practical solutions
• Independently leading functional consulting activities, including requirements gathering, workshops, process analysis, functional design and configuration
• Advising customers on process improvements and solution choices, while challenging requirements where needed
• Configuring and optimizing solutions hands-on and supporting testing, training, go-live and post-go-live activities
• Working closely with developers, architects and integration specialists to ensure functional, technical and integration requirements align
• Identifying risks, dependencies and implementation issues early, communicating them proactively and supporting decisions with concrete evidence
• Assessing the impact of changes carefully, asking the right questions before implementation and maintaining a high quality standard
• Taking ownership, driving continuous improvements and collaborating effectively in multidisciplinary and international teams
• Delivering within scope, budget and timelines while maintaining strong customer satisfaction and long-term relationships

Competence demands:

• Extensive hands-on Microsoft Dynamics 365 Project Operations implementation experience in real customer environments (must be able to clearly describe personal responsibilities, configurations, decisions and solutions delivered)
• Strong practical understanding of core Project Operations processes, including project management, resource scheduling, time and expense management, budgeting and forecasting
• Knowledge and practical experience with integrations - understanding how Dynamics 365 interacts with surrounding applications and systems
• At least 3 years of experience with Microsoft Dynamics 365 Customer Engagement
• Strong functional consulting capability
• Hands-on experience with requirements gathering, customer workshops, process analysis, functional design, configuration, testing, implementation and customer guidance
• Ability to independently analyze complex business processes and translate these into scalable and workable solutions
• Professional experience with GitHub Copilot
• Very good English skills

Nice to have:

• Extensive hands-on Dynamics 365 Field Service experience in addition to Project Operations
• Experience delivering both Project Operations and Field Service across multiple real customer implementations
• Practical experience with Field Service processes such as work orders, scheduling, agreements, inventory and mobile processes
• Experience delivering multiple end-to-end Dynamics 365 implementations
• Strong knowledge of Dataverse and surrounding Microsoft platform capabilities
• Experience with additional AI-assisted development or consulting tooling

We offer:

• Remote working model
• Dynamic and innovation-driven engineering environment
• Full-time job agreement based on b2b
• Private medical care with dental care (covering 70% of costs)
• Multisport card (also for an accompanying person)
• Life insurance