{"id":959606,"url":"https://alion.io/job/cyclone-computer-it-support-engineer","title":"IT Support Engineer","company":{"id":181665,"name":"Cyclone Computer","domain":"cyclone.co.nz","url":"https://alion.io/company/cyclone-computer","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ESET","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-20T15:22:01Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Are you a talented Support Engineer ready for your next exciting opportunity?\nWe have an exciting opportunity for an experienced Support Engineer to join our team in a hybrid Service Desk and Field Support role based in Queenstown.\nWhy You’ll Love Working With Us\nGreat Team Benefits:Competitive salary and benefits package including health insurance, a paid volunteer day per year, discounts on technology\nCustomer-Centric Culture: We’re passionate about delivering exceptional support and building trusted partnerships with our customers\nDiverse Client Base: You'll work with both education and commercial clients, allowing you to showcase your technical expertise and top-tier customer service skills\nAbout the Role\nIn this position, you'll work primarily from your home in Queenstown while supporting our National Remote Service Desk, providing Level 1 and Level 2 technical support through a variety of channels including phone, email, chat, and remote assistance. As a key member of our support team, you'll be the first point of contact for our customers across New Zealand, helping resolve technical issues efficiently while delivering an exceptional customer experience.\nWhat makes this role unique is the opportunity to combine remote support with hands-on onsite work. In addition to supporting our national customer base, you'll provide onsite technical support to our Queenstown-based customers, giving you the chance to get out from behind the desk, build strong customer relationships, and work directly with a variety of technologies and environments.\nThis is an excellent opportunity for someone who enjoys variety, autonomy, and customer interaction. You'll gain exposure to a broad range of technologies across a diverse client base, continually expanding your technical knowledge and developing your skills. The technologies listed below represent just some of the platforms and solutions you'll have the opportunity to support as part of this dynamic and rewarding role.\nWindows 10/11 macOS\nMicrosoft 365\nGoogle Workspace\nWindows Servers\nVeeam Backup & Replication\nESET security solutions\nIntune and Jamf MDM solutions\nHPE and Lenovo Server & Storage Solutions\nRuckus & Aruba Networks\nRemote monitoring and Management\nWhat you will do:\nLearn our industry standard tools and processes while shadowing our Engineers across multiple disciplines.\nDevelop a foundational knowledge across our primary products and services.\nDevelop and foster positive relationships with all customers.\nCommitment to deliver quality outcomes for clients.\nSupport our customers with the resolution of incidents covering software, hardware and infrastructure as defined by potential service level agreements. \nIncident and Service Request Management following standard ITIL processes.\nWhat you will bring:\nCustomer service skills.\nTertiary ICT/ITIL/computer qualifications.\n3 years' experience on a service desk or similar role.\nAn ability to work as part of a large team while taking responsibility for your work.\nProblem solving skills and instinct to take ownership when dealing with issues.\nCuriosity loads of initiative and ability to work independently, a \"self-starter”.\nExceptional communication and relationship building skills.\nWhy Join Us Here at Cyclone?\nCyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch, Dunedin and Invercargill. We employ over 200 team members including ICT specialists, Engineers and Consultants. Working at Cyclone includes the opportunity to thrive in:\nHaving training platforms and development pathways with direct access to large multinationals such as Microsoft, HPE, Aruba, Fortinet, Apple, Google, and Dell.\nBeing part of a collaborative team, with tight customer and supplier relationships.\nA workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.\nTo apply\nYou must currently live in New Zealand and be eligible to work here to apply for this position. Our customers require us to complete security and reference checks.","description_format":"text","description_chars":4063,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Managed IT Services (MSP)","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-09-16T08:27:26Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.625,"p_room":0.55,"age_days":35,"expected_fill_days":31,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cyclone-computer-it-support-engineer","json_url":"https://alion.io/job/cyclone-computer-it-support-engineer.json","meta":{"generated_at":"2026-10-20T16:24:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18760,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181665},"rest":"https://alion.io/mcp/rest/get_company?id=181665"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcyclone-computer-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcyclone-computer-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcyclone-computer-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cyclone-computer-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcyclone-computer-it-support-engineer"}]}