{"id":1133995,"url":"https://alion.io/job/cyclone-computer-support-engineer-3","title":"Support Engineer","company":{"id":181665,"name":"Cyclone Computer","domain":"cyclone.co.nz","url":"https://alion.io/company/cyclone-computer","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Epsom, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-19T09:48:47Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Are you a talented Support Engineer ready for your next exciting opportunity?\nJoin our dynamic Onsite Support teambased in Auckland!\nWhy You’ll Love Working with Us\nGreat Team Benefits: Competitive salary and benefits package including health insurance, a paid volunteer day per year, discounted technology products and OCP support\nCustomer-Centric Culture: We’re passionate about delivering exceptional support and building trusted partnerships with our customers.\nDiverse Client Base: You'll work with many different people and solutions, allowing you to showcase your technical expertise and top-tier customer service skills.\nAbout the Role\nAs an onsite engineer, you’ll represent Cyclone at one of our customers, whilst providing L1 and L2 support for software, hardware and networks. Occasionally, you’ll also provide support to other valued clients, including government departments and local businesses.\nWe’re looking for someone who will be proactive and engage with customers on their site, to see issues through to resolution, to make suggestions to improve user experiences, and to take a constructive approach to handling any risks or blockers.\nWhat You'll Do:\nTasks will be raised with you directly by users at the site, and others will come from the national service desk or be at the request of senior engineers and account managers. Your primary responsibilities will include but not be limited to:\nBe a friendly and positive point of contact for users\nRespond to incidents and requests, and meet SLAs\nProvide support with escalations\nManage problems through to resolution\nCreate and update site documentation\nContribute to service reporting and site planning\nDevelop your skills and stay across new technologies.\nWhat You'll Bring:\nStrong customer service, problem-solving and communication skills\n2+ years’ experience supporting networks, hardware and software\nTertiary ICT/computer qualifications or equivalent experience\nSome Apple and/or Windows desktop support experience\nKnowledge of Microsoft and/or Google productivity environments\nAn ability to work as part of a large team while taking responsibility for your work.\nYou’ll have the backing of your colleagues and close guidance from local seniors, as well as a national team of experts - meaning loads of support and advice available at your fingertips. Our service coordinator makes sure you have all you need to succeed.\nAbout Cyclone:\nCyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch, Dunedin and Invercargill. We employ over 200 team members including ICT specialists, Engineers and Consultants. Working at Cyclone includes the opportunity to thrive in:\nHaving training platforms and development pathways with direct access to large multinationals such as Microsoft, HPE, Aruba, Fortinet, Apple, Google, and Dell.\nBeing part of a collaborative team, with tight customer and supplier relationships. A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values (People, Performance, Protection, Partnership).\nTo apply\nYou must currently live in New Zealand and be eligible to work here to apply for this position. Our customers require us to complete security and reference checks.","description_format":"text","description_chars":3262,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Managed IT Services (MSP)","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-09-23T06:08:46Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.697,"p_room":0.75,"age_days":27,"expected_fill_days":28,"reasons":["conf:1","win:late","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/cyclone-computer-support-engineer-3","json_url":"https://alion.io/job/cyclone-computer-support-engineer-3.json","meta":{"generated_at":"2026-10-19T14:15:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10266,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181665},"rest":"https://alion.io/mcp/rest/get_company?id=181665"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcyclone-computer-support-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcyclone-computer-support-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcyclone-computer-support-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cyclone-computer-support-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcyclone-computer-support-engineer-3"}]}