{"id":849801,"url":"https://alion.io/job/cydcor-operations-support-specialist","title":"Operations Support Specialist","company":{"id":674517,"name":"Cydcor","domain":"cydcor.com","url":"https://alion.io/company/cydcor","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Agoura Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-21T00:00:00Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-11-04T05:28:06Z","board_verified":true,"closed_at":null,"days_open":106,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":106},"description":"Hybrid - In Office: Monday - Thursday\nPrimary Purpose:\nThe Operations Support Specialist is a liaison and administrative role that supports the day-to-day responsibilities for Compliance, Sales Quality and Service Innovation teams, assisting in various assignments, including but not limited to auditing and reviewing lead requests.\nPrimary Duties and Responsibilities:\nServe as the single point of contact and work with internal Operations department to support the outside field network.\nMonitor and resolve ad-hoc assignments and system exceptions.\nIdentify and escalate training opportunities found for the Operations teams and outside field network.\nMonitor and diagnose system issues, identifying data anomalies and seeking resolution.\nProvide support to operations projects as needed, which may include generating ad-hoc reports, audits, and assisting in post-implementation support.\nAs needed, recommend and support initiatives to improve the overall workflow and performance of marketing operations.\nOther duties as assigned based on departmental needs.\nConforms with and abides by all regulations, policies, work procedures, instructions, and all safety rules.\nExhibits regular, reliable, punctual, and predictable attendance.\nProactively identify opportunities for process and performance improvement across Operations and the outside field network, apply strong critical thinking, and turn insights into action.\nRequirements\nRequired Qualifications:\n2-3 years of administration and coordination experience in roles that require inter-departmental collaboration.\nExceptional organizational skills and attention to detail.\nRequires good professional communication skills (verbal and written).\nDemonstrates a strong sense of accountability.\nCapable of working independently with minimal supervision.\nAbility to manage and prioritize multiple assignments with tight deadlines.\nAbility to work in a team environment to produce quality work and meet strict deadlines.\nAbility to understand and interpret rules and processes.\nProficient in Microsoft Office Suite.\nSalesforce experience.\nHands-on systems troubleshooting experience, such as diagnosing system issues, reviewing lead requests, or spotting data anomalies.\nExperience improving workflows or processes in support environments, for example streamlining issue resolution, tightening service handoffs, or spotting recurring operational problems.\nFamiliarity with sales operations, compliance, sales quality, or supporting an outside field network.\nEligible to work in the United States.\nPreferred Qualifications:\nBachelor’s degree preferred.\nFamiliarity with basic coding and/or leveraging AI tools to streamline tasks or improve efficiency is considered a plus.\nBenefits\nWhy You’ll Love Working Here:\nStarting at 50,000 USD/year + BONUS\nHybrid flexibility: Fridays remote\nMedical, Dental, and Vision insurance\n401(k) with company match\nGenerous PTO and paid holidays\nCareer development opportunities in a growing organization\nAbout Cydcor\nCydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and client results, Cydcor has become one of the most trusted names in the industry.\nCydcor will consider qualified candidates with criminal histories in a manner consistent with the law. 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