Customer Success Manager: Bilingual

About the Role:

The Customer Success team at Cyderes is everyday ready and has the responsibility to ensure our customers achieve their desired outcomes. We are helping our customers stop threats and ensuring our clients receive maximum value from our services and security solutions. The Customer Success team partners closely with our clients and their security teams to guide their customer journey, to advance their security posture, and operate as the voice of the customer within Cyderes. We are responsible for customer health, retention, and strategic agreement that enables expansion and growth. Customer Success Managers act as catalyst of collaboration within Cyderes to ensure our clients' voice is at the center of everything we do.

We are looking for a dedicated, creative, and experienced Customer Success Manager (CSM) to join our Customer Success team. This opportunity excites someone who thrives on solving customers' cyber security problems, energizes them with interesting technologies, and presents a environment with new challenges and opportunities every day.

Will report into Senior Customer leadership

Responsibilities

• MUST be Bilingual Spanish/English
• Manage assigned book of business and drive retention, growth, and expansion with your clients
• Establish a trusted security advisor relationship, become an advocate, and partner with your clients.
• Responsible for scheduling and hosting client meetings and operational reviews.
• Drive and own the customer journey, ensuring you deliver client service elements appropriately and drive outcomes and value for your clients.
• Monitor client health, drive client engagement, and ensure prompt companywide response to client requests and planning objectives.
• Create and deliver quarterly and strategic executive business reviews.
• Create, manage, and nurture a strategic relationship with partners including Directors, Executives, line of business leaders, and security professionals.
• Primary point of contact for client and client contacts, your team, and team members

Requirements

• Must be Bilingual Spanish/English
• Minimum 2 years of experience in prior Customer Success role
• Minimum 3 years cyber security experience; Experience of cyber security controls (EDR, SIEM), frameworks (MITRE, NIST, etc.), and/or security operations (SOC, IR, Engineering).
• Experience with MSSP Security Operations, Security Service Delivery, and/or Security Consulting
• Project management experience; Experience creating, owning, and documenting artifacts and completion certificates.
• Experience establishing communication and engagement with prospects, presentation, organization, and administrative skillsets required
• Strategic account planning and relationship management skill sets; Experience with presenting to and gaining alignment with C-Suite and client executives.