{"id":237653,"url":"https://alion.io/job/cyera-customer-success-engineer-north-central","title":"Customer Success Engineer - North Central","company":{"id":17615,"name":"Cyera","domain":"cyera.com","url":"https://alion.io/company/cyera-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"A","score":91,"open_postings":11,"ghost_share":0,"stale_share":0.364,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":168000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":248},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DLP","optional":false},{"name":"IAM","optional":false},{"name":"Python","optional":false},{"name":"SIEM","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-04T18:35:05Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-03T17:41:36Z","board_verified":true,"closed_at":null,"days_open":91,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":91},"description":"Description\nWHO WE ARE\nCome join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.\nTHE OPPORTUNITY\nWe are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience.\nRESPONSIBILITIES:\nAs a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by:\nServing as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.\nEstablishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.\nDriving customer adoption through effective onboarding and training processes.\nGaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.\nProactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.\nProactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.\nAdvocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development.\nUtilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.\nTroubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.\nMonitoring and reporting on the overall well-being of customers, tracking key health and usage indicators. \nCollaborating with customers to develop joint success plans.\nDocumenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.\nMentoring other team members, sharing your expertise and assisting in their professional development.\nParticipating in the interview process to help identify and onboard talented individuals to the team.\nConducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.\nRequirements\nREQUIRED QUALIFICATIONS:\nAssociates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus\n12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail\nA self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.\nA results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.\nPrior experience collaborating with Development teams.\nProficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.\n3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)\nExperience with programming or scripting languages and familiarity with APIs and web services\nDemonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.\nPrior experience working in a software company in a technical customer-facing role is essential.\nDemonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.\nA self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.\nExcellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.\nA clear and concise verbal and written communicator, capable of conveying complex information effectively.\nProficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.\nAbility to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.\nCOMPENSATION INFORMATION:\nCompensation Range: $140,000-$160,000.\nThe range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable.\nThis compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations.\nFinal compensation will vary based on seniority and relevance of experience, location, and position requirements.\nThis role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.\nBENEFITS - Why Cyera?\nAbility to work remotely, with office setup reimbursement\nUnlimited PTO\nPaid holidays and sick time\nHealth, vision, and dental insurance\nLife, short and long-term disability insurance","description_format":"text","description_chars":6748,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Professional development","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Information Security","Data Loss Prevention"],"lifecycle":[{"event":"open","at":"2026-09-05T10:11:02Z"},{"event":"open","at":"2026-09-11T12:20:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 15","filings_12m":15,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.743,"p_room":0.28,"age_days":90,"expected_fill_days":44,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/cyera-customer-success-engineer-north-central","json_url":"https://alion.io/job/cyera-customer-success-engineer-north-central.json","meta":{"generated_at":"2026-11-03T19:57:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2611,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17615},"rest":"https://alion.io/mcp/rest/get_company?id=17615"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcyera-customer-success-engineer-north-central"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcyera-customer-success-engineer-north-central"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcyera-customer-success-engineer-north-central"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cyera-customer-success-engineer-north-central\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcyera-customer-success-engineer-north-central"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":237653}},{"tool":"search_jobs","arguments":{"company":"cyera.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":237653},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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