{"id":4155860,"url":"https://alion.io/job/cyera-it-support-il-emea","title":"IT Support IL EMEA","company":{"id":17615,"name":"Cyera","domain":"cyera.com","url":"https://alion.io/company/cyera-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"A","score":88,"open_postings":14,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T07:16:06Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T00:14:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nAbout Cyera\nCome join the company building the security operating model for the age of AI. AI has changed how data is used - and security must change with it. Cyera's mission is to empower businesses to accelerate AI Adoption by defining a holistic approach to securing AI - from data to access to model. Instead of perimeter controls and static policies, Cyera provides a unified control plane that understands relationships between data, access, and behaviors across humans, systems, and AI. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data and AI security.\nAbout the Role\nWe are looking for an experienced IT Support to join our IT team in Tel Aviv. In this role, you will help deliver a seamless technology experience across the organization while supporting and improving the systems, tools, and services that power our day-to-day operations.\nThis is a highly hands-on role that combines end-user support with ownership of endpoint management, SaaS administration, conference room technology, and IT operations. The ideal candidate is proactive, technically strong, and thrives in a fast-paced, high-growth environment.\nThis role will provide IT support to employees across EMEA and the UK in addition to Israel. Working days are Monday to Friday, with working hours from 11:00 AM to 8:00 PM.\nWhat you’ll do\nProvide technical support for hardware, software, endpoint, network, and SaaS-related issues across the organization.\nTroubleshoot and support macOS and Windows devices, including provisioning, maintenance, upgrades, and lifecycle management.\nmanage endpoints using Jamf Pro, Intune, and other endpoint management solutions.\nSupport core SaaS platforms including Google Workspace, Slack, Zoom, Microsoft 365, and other business-critical applications.\nSupport identity and access management processes using Okta and related systems.\nMaintain accurate asset inventory and ensure proper tracking of company hardware and software.\nSupport conference room technology, AV equipment, Zoom Rooms, and meeting spaces to ensure a seamless collaboration experience.\nCollaborate with Security and IT teams to maintain endpoint compliance and support security initiatives.\nEscalate complex technical issues when appropriate while maintaining ownership through resolution.\nWork with external vendors and service providers to resolve technical issues and service disruptions.\nDocument processes, troubleshooting procedures, and internal knowledge base content.\nParticipate in IT projects and continuous improvement initiatives to enhance scalability, automation, and employee experience.\nWhat You’ll Bring\n4+ years of IT Support experience in a startup or high-growth environment.\nStrong communication and interpersonal skills, with a service-oriented mindset and a passion for delivering an outstanding employee experience.\nContinuously explore and adopt AI-driven solutions, automation workflows, and operational improvements to enhance the employee experience and increase IT team efficiency.\nAbility to manage multiple priorities in a fast-paced environment.\nStrong hands-on experience supporting macOS environments.\nExperience supporting Windows laptops.\nHands-on experience with Jamf Pro and 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