{"id":2493031,"url":"https://alion.io/job/cyera-program-manager-identity-security-customer-success","title":"Program Manager, Identity Security - Customer Success","company":{"id":17615,"name":"Cyera","domain":"cyera.com","url":"https://alion.io/company/cyera-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Canva","optional":false},{"name":"IAM","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-10-14T02:14:47Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T23:35:28Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nWHO WE ARE\nCome join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.\nTHE OPPORTUNITY\nCyera is seeking a Program Manager, Identity Security - Customer Success to design, own, and optimize scalable programs that help our customers adopt and get lasting value from Cyera’s identity security solutions. This role is a key interface between the Customer Success team, Product, and Sales Engineering, and will balance program management, content creation, and execution.\nAs identity becomes the control point for how people, machines, and AI agents access enterprise data, Customer Success teams need deep fluency in identity security and a repeatable way to bring customers to value. You’ll partner with Customer Success leadership, Product, Product Marketing, and other cross-functional teams to bring clarity, consistency, and creativity to onboarding, adoption, and readiness efforts. From CSE training tracks and customer onboarding programs to playbooks, presentation decks, and other materials, you’ll ensure that every asset is accurate, aligned to brand standards, and built for usability and visual polish.\nThis is a high-impact role for someone who combines strong project ownership with a sharp design eye and a passion for helping customer-facing teams succeed through thoughtful, high-quality content and programming.\nRESPONSIBILITIES:\nDesign, develop, and maintain scalable Customer Success programs, including onboarding and adoption, across the identity security lifecycle.\nOwn initiatives end to end, from concept and stakeholder alignment to content creation, delivery, and results tracking.\nBuild readiness programs and learning paths that give CSMs working knowledge of identity security, including IAM, PAM, IGA, ITDR, and non-human and AI agent identities.\nCreate clear, on-brand, visually engaging playbooks, presentations, and guides, and keep layout and branding consistent across formats.\nPartner with Customer Success, Product, Product Marketing, and Sales Engineering to align programs with priorities, messaging, and launches, and relay customer feedback and adoption blockers.\nTrack and report on program metrics, such as onboarding time, adoption, and CSM readiness, and iterate on program design.\nManage timelines, approvals, and dependencies, and support content QA and version control.\nRequirements\nREQUIRED QUALIFICATIONS:\n4+ years of experience in customer success, program management, enablement, or learning & development, preferably in cybersecurity or B2B SaaS.\nProven track record designing and delivering programs that improve customer adoption or field performance.\nWorking knowledge of identity security concepts, including IAM, IGA, PAM, SSO and MFA, and Zero Trust.\nStrong project and stakeholder management skills.\nDemonstrated visual design ability and proficiency in Google Slides, Canva, PowerPoint, or Adobe Creative Suite.\nExcellent communication and editing skills, and comfort with ambiguity in a fast-paced environment.\nCOMPENSATION INFORMATION:\nCompensation Range: $100,000-$130,000\nThis compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations.\nFinal compensation will vary based on seniority and relevance of experience, location, and position requirements.\nThis role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.\nBENEFITS - Why Cyera?\nAbility to work remotely, with office setup reimbursement\nUnlimited PTO\nPaid holidays and sick time\nHealth, vision, and dental insurance\nLife, short and long-term disability insurance","description_format":"text","description_chars":4558,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Information Security","Data Loss Prevention"],"lifecycle":[{"event":"open","at":"2026-10-14T03:33:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 15","filings_12m":15,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":39,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/cyera-program-manager-identity-security-customer-success","json_url":"https://alion.io/job/cyera-program-manager-identity-security-customer-success.json","meta":{"generated_at":"2026-10-15T02:46:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":501,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17615},"rest":"https://alion.io/mcp/rest/get_company?id=17615"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcyera-program-manager-identity-security-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcyera-program-manager-identity-security-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcyera-program-manager-identity-security-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cyera-program-manager-identity-security-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcyera-program-manager-identity-security-customer-success"}]}