Sr. Customer Success Engineer, Identity Security

Description

WHO WE ARE

Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.

THE OPPORTUNITY

We’re looking for a Sr. Customer Success Engineer to be the trusted technical voice for our customers. This isn’t just about support - it’s about partnership. You’ll be the bridge between us and our customers’ technical teams, helping them implement, adopt, and get long-term value from our platform.

You’ll collaborate closely with Engineering, Product, and Sales to guide onboarding, resolve technical challenges, and provide strategic direction tailored to each customer's identity and security needs. You’ll work with some of the world’s most forward-thinking security teams - helping them protect their machine identities and scale securely.

This is a high-impact, customer-facing role where you'll drive product adoption, ensure long-term success, and play a key role in making Cyera's identity solution the go-to platform for NHI security.

RESPONSIBILITIES:

• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
• Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience.
• Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement.
• Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling.
• Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products.
• Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
• Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
• Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value.
• Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests.
• Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's

Requirements

REQUIRED QUALIFICATIONS:

• 5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer).
• “Ninja mindset” - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Extensive experience providing Cyber/Identity solutions to big enterprise customers.
• Experience interfacing with technical end customers, for example: IT practitioners, Developers, DevOps, Identity & Security Teams.
• Experience with increasing customer satisfaction, adoption rates, and retention.
• Experience building and operating in an early stage company - highly preferred.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details.
• Self-motivated, detail-oriented with strong communication and interpersonal skills.
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
• Excellent collaborator, with the ability to engage across multiple teams to drive an outcome.
• Great ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.

COMPENSATION INFORMATION:

The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable.

This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations.

Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. In addition to a standard benefits and equity package, we offer a generous salary. Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

• Ability to work remotely, with office setup reimbursement
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance