{"id":4179515,"url":"https://alion.io/job/cyera-technical-account-manager","title":"Technical Account Manager","company":{"id":17615,"name":"Cyera","domain":"cyera.com","url":"https://alion.io/company/cyera-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"A","score":100,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"DLP","optional":true},{"name":"GCP","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-12T11:50:33Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T15:09:16Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nAbout Cyera\nCome join the company building the security operating model for the age of AI. AI has changed how data is used - and security must change with it. Cyera's mission is to empower businesses to accelerate AI Adoption by defining a holistic approach to securing AI - from data to access to model. Instead of perimeter controls and static policies, Cyera provides a unified control plane that understands relationships between data, access, and behaviors across humans, systems, and AI. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data and AI security.\nAbout the Role\nAs a Technical Account Manager, you will serve as a strategic technical advisor, ensuring customers derive maximum value from Cyera’s platform. You will provide a proactive engagement layer that improves service transparency, accelerates issue resolution, and builds customer confidence. By managing operational cadences, analyzing service trends, and facilitating cross-functional collaboration, you will ensure customers receive high-quality, coordinated technical guidance.\nKey Responsibilities\nStrategic Relationship Management: Act as the primary technical contact for strategic accounts, building trust with security and technical leadership.\nSupport & Escalation Oversight: Monitor ticket health, validate business impact, and drive prioritization and escalation paths to ensure expedited resolutions.\nOperational Reporting: Deliver monthly analytics on ticket trends, severity, and performance metrics, providing actionable insights for service improvement.\nStructured Engagement: Lead recurring reviews to align on open cases, project risks, and operational recommendations.\nProactive Enablement: Provide targeted knowledge transfer and share best practices to improve customer workflows and platform adoption.\nTrend Identification: Analyze support data to proactively identify recurring technical issues or operational risks before they impact customer outcomes.\nCross-Functional Partnership: Collaborate with Product, R&D, and Customer Success teams to resolve blockers and ensure a unified customer experience.\nRequirements\nExperience: 5+ years in Technical Account Management, Support Engineering, or a related customer-facing role within SaaS, cybersecurity, or complex technical environments.\nOperational Expertise: Strong grasp of support workflows, including case triage, SLA management, incident communication, and knowledge management.\nCommunication & Consulting: Ability to translate complex technical data into clear, executive-ready reports and communicate effectively with both technical and non-technical stakeholders.\nProgram Management: Proven track record of managing multiple accounts, tracking action items, and driving cross-functional alignment.\nEducation: Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or equivalent practical experience.\nTechnical Proficiency: Hands-on experience with SQL, REST APIs, scripting languages (e.g., Python, Bash, PowerShell), stack trace analysis, and containerized environments (Docker/Kubernetes).\nSecurity & Identity Architecture: Familiarity with identity management, authentication protocols, and access controls (SSO, SAML, OAuth, SCIM, RBAC).\nPreferred Qualifications\nExpertise in cybersecurity (e.g., DSPM, DLP, Cloud Security).\nHands-on experience with enterprise platforms like Zendesk, Salesforce, ServiceNow, or Jira.\nExperience building service reviews, operational dashboards, and support analytics.\nRelevant industry certifications (e.g., cloud, security).\nHands-on experience with major cloud platforms and integrations (AWS, Azure, GCP).\nKnowledge of data discovery and data classification concepts.","description_format":"text","description_chars":3838,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Information Security","Data Loss Prevention"],"lifecycle":[{"event":"open","at":"2026-11-12T17:07:25Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":55,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/cyera-technical-account-manager","json_url":"https://alion.io/job/cyera-technical-account-manager.json","meta":{"generated_at":"2026-11-14T15:32:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17175,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17615},"rest":"https://alion.io/mcp/rest/get_company?id=17615"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcyera-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcyera-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcyera-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cyera-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcyera-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4179515}},{"tool":"search_jobs","arguments":{"company":"cyera.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4179515},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}