{"id":2346926,"url":"https://alion.io/job/cygnify-support-consultant-post-sales","title":"Support Consultant (Post-sales)","company":{"id":4418503,"name":"Cygnify","domain":"cygnify.io","url":"https://alion.io/company/cygnify","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":23,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"MuleSoft","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Zendesk","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-09-03T11:41:46Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-13T07:57:24Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"About the Company\nWe are working with an IT Services and Consulting company, a Premier Oracle NetSuite Alliance Partner, which operates across the full enterprise technology ecosystem, helping enterprises solve the most complex business technology challenges through strategic tech stack engineering and AI-led transformation.\nWith a global presence, including Canada, the US, Australia, the UK, the UAE, Egypt, the Philippines, India, Japan, and more, they support complex organizations wherever they grow.\nAbout the Role\nAs the Senior Support Consultant, you will own the strategy, delivery, and ongoing success of our support services across a portfolio of clients. You’ll be accountable for ensuring high-quality service delivery, building trusted client relationships, and driving continuous platform optimization. This role blends leadership, solutioning, and operational management, requiring you to guide a team of consultants, oversee multiple client accounts, and shape the future of our Managed Services offering.\nResponsibilities:\nLead and mentor the Managed Services team, providing guidance, coaching, and escalation support to consultants.\n\nOwn the support strategy and solutioning approach for 8-10 client accounts, ensuring alignment with client goals and industry best practices.\n\nOversee end-to-end service delivery, including incident management, enhancement requests, technical assessments, and ongoing optimization.\n\nServe as the primary client contact for strategic support conversations, roadmap planning, and prioritization of enhancements.\n\nCollaborate with client stakeholders to understand business needs, provide thought leadership, and recommend platform improvements.\n\nMonitor and drive performance against key service metrics (SLA adherence, CSAT scores, ticket resolution rates, and strategic outcomes).\n\nLead solution design and support strategy discussions, ensuring scalable and sustainable client environments.\n\nPartner with project delivery teams to ensure smooth post-implementation transitions and effective knowledge handoffs into Managed Services.\n\nIdentify opportunities for expanded client engagement, including upsell potential, platform enhancements, or advisory initiatives.\n\nContribute to the refinement of support methodologies, processes, and best practices, driving operational excellence across the team.\n\nResolve support tickets across core NetSuite modules (Finance, CRM, Projects, etc.) with accuracy and timeliness.\n\nProactively monitor and prioritize tickets, balancing urgency, impact, and client expectations.\n\nRequirements\nBachelor’s degree in Business, Information Systems, or a related field (or equivalent experience).\n\n4+ years of NetSuite Admin experience OR 5-6 years Consulting doing both implementations and services work - 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Experience beyond NetSuite is a plus as in Someone who bridges the gap between business reality and NetSuite both Technically and financially.\n\nCan communicate fluently in Japanese.","description_format":"text","description_chars":4121,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T12:53:04Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.292,"p_room":0.55,"age_days":39,"expected_fill_days":37,"reasons":["conf:1","agency","stale_co","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cygnify-support-consultant-post-sales","json_url":"https://alion.io/job/cygnify-support-consultant-post-sales.json","meta":{"generated_at":"2026-10-13T08:15:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12216,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418503},"rest":"https://alion.io/mcp/rest/get_company?id=4418503"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcygnify-support-consultant-post-sales"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcygnify-support-consultant-post-sales"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcygnify-support-consultant-post-sales"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cygnify-support-consultant-post-sales\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcygnify-support-consultant-post-sales"}]}