{"id":2035182,"url":"https://alion.io/job/cymulate-support-engineer-tier-3","title":"Support Engineer Tier 3","company":{"id":49156,"name":"Cymulate","domain":"cymulate.com","url":"https://alion.io/company/cymulate","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T15:20:36Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-10T23:02:55Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Make Your Mark\nCymulate’s Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.\nWith world-class clients we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we’re always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner, G2 and Glassdoor, our clients and employees have let us know what they love about us.\nCymulate's Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.With world-class clients we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we're always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner, G2 and Glassdoor, our clients and employees have let us know what they love about us.\nWhat Does The Team Do?\nThe Cymulate R&D team are the crucial behind-the-scenes wonders who bring our powerful products to life before releasing them into the world. They are constantly asking how things can be improved, solved, or made easier for our customers. There's no challenge they'll back down from, and we'd never want them to!\nWhat You Will Do?\nServe as the final escalation point for complex and critical production issues\nTake a proactive role in identifying recurring issues, weak points, and improvement opportunities\nPush for high-quality, long-term solutions, not just short-term fixes\nWork side-by-side with R&D engineers on debugging, root cause analysis, and permanent fixes\nInvestigate issues across backend services, databases, agents, and customer environments\nPerform deep analysis of application, system, and agent logs\nTroubleshoot customer-side agents running as services\nAnalyze and resolve performance, scalability, and stability issues\nInvestigate networking and connectivity issues, including proxies and firewalls\nProvide technical guidance and mentoring to Tier 2 support engineers\nDocument root causes, technical findings, and recommended solutions\nWhat Will You Have?\nStrong background as a highly technical support engineer, backend engineer, or production engineer\nProven experience troubleshooting complex, distributed systems\nStrong experience working with logs and observability tools\nSolid understanding of networking fundamentals (TCP/IP, DNS, proxies, firewalls)\nExperience debugging proxy-related issues\nExperience working with Windows, Linux, and macOS\nExperience with agents or services running on customer machines\nHighly proactive mindset - takes ownership, anticipates issues, and drives them to resolution\nA natural pusher for excellence, quality, and engineering best practices\nStrong debugging, analytical, and problem-solving skills\nAbility to independently own issues from investigation to resolution\nAdvantages\nBackground or strong interest in Cybersecurity\nExperience with endpoint agents, sensors, or security products\nExperience with cloud-native systems (AWS / Azure / GCP)\nFamiliarity with microservices and distributed architectures\nExperience working closely with R&D teams","description_format":"text","description_chars":3419,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Penetration Testing","Information Security","Vulnerability Management"],"lifecycle":[{"event":"open","at":"2026-10-07T15:42:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":78,"reasons":["conf:3","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/cymulate-support-engineer-tier-3","json_url":"https://alion.io/job/cymulate-support-engineer-tier-3.json","meta":{"generated_at":"2026-10-11T01:35:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2403,"day_limit":5000,"remaining_today":2597,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49156},"rest":"https://alion.io/mcp/rest/get_company?id=49156"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcymulate-support-engineer-tier-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcymulate-support-engineer-tier-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcymulate-support-engineer-tier-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cymulate-support-engineer-tier-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcymulate-support-engineer-tier-3"}]}