Implementation Consultant

Location: São Paulo - Hybrid

Compensation Currency: Brazilian Real (BRL)

Contract: Permanent Full Time (CLT) - 42h/week

PLEASE ATTACH YOUR CV IN ENGLISH

People with disabilities are welcome at Cyncly!

About Us

Cyncly is a leading global provider of specialized visualization, sales, manufacturing, and content software and solutions for the retail, design, and manufacturing industries. After a merger in 2021 between Compusoft, 2020 Technologies, and their affiliates, Cyncly brings over 35 years of industry experience. We provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems, and enterprise resource planning (ERP).

Cyncly serves more than 70,000 customers across 100 countries, with operations spanning North America, Europe, South America, Asia Pacific, and Africa. We are committed to fostering an inclusive and diverse environment where all perspectives are valued and celebrated.

About the role

In this role, you’ll partner closely with both internal teams and customers to ensure smooth, successful implementations of our FeneVision solutions. You’ll guide clients through configuration, testing, and onboarding so they quickly realize value from our products. Your work will include managing tasks and timelines, maintaining clear client-facing documentation, and supporting knowledge transfer across the team. With a strong focus on building long-term customer relationships, you’ll play a key role in shaping their experience and success.

Main responsibilities

• Work closely with internal and customer project teams to deliver successful implementations of FeneVision products
• Provide support, and guidance to our customers to help them quickly get value out of our product and solution offerings
• Test configuration and solutions to ensure they satisfy customer requirements
• Manage and update task assignment to meet company and customer commitments
• Creates and updates client facing documentation including, but not limited to, meeting minutes and trip reports
• Support knowledge transfer to other team members or FeneVision groups
• Commitment to building long and lasting client relationships

Required qualifications

• Configure and customize software applications to meet customer requirements.
• Develop and maintain VBScript logic, integrations, and automation routines.
• Write and manage SQL queries, stored procedures, and data transformation scripts.
• Support data modeling, data mapping, and database updates.
• Bachelor’s degree in Engineering or a related technical field.
• Solid experience with software implementation, preferably ERP/CRM systems.
• Strong communication, problem-solving skills, and customer-oriented mindset.
• Ability to work independently, manage multiple tasks, and meet tight deadlines.
• Comfortable working both individually and within global teams.
• Familiarity with SDLC processes, version control, and ticketing systems.

Nice to have:

• Additional scripting experience (PowerShell, Python, JavaScript) is a plus.
• Experience in manufacturing, logistics, financial, or similar industries is preferred but not required.
• Experience with ERP, CRM, or workflow automation systems.
• Background working with manufacturing, logistics, financial, or vertical-specific software.

What we can offer you at Cyncly

• National Medical Health Plan (Unimed);
• National Dental Assistance (Unimed);
• Maternity & Paternity extension leave;
• Life Insurance;
• Meal/ Restaurant allowance (Alelo Tudo);
• Home office allowance (if applicable);
• Education Platforms and training funding;
• Gympass, Zenklub (Health app) and Guapeco (Pet Plan);
• Annual Profit Sharing Program;
• Education allowance;
• DayOff as a birthday gift;
• Agreement with pharmacies, restaurants and theaters.

What we can offer you at Cyncly

• National Medical Health Plan

• National Dental Assistance

• Maternity & Paternity extension leave;
• Life Insurance;
• Meal/ Restaurant allowance (Alelo Tudo);
• Home office allowance (if applicable);
• Education Platforms and training funding;
• Gympass, Zenklub (Health app) and Guapeco (Pet Plan);
• Annual Profit Sharing Program;
• Education allowance;
• DayOff as a birthday gift;
• Agreement with pharmacies, restaurants and theaters.

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.