Lead UX Researcher

Job Title: Lead User Researcher

Location: Lisbon, Hybrid

Contract: Full-Time, Permanent

About us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

Opened in 2025, our Lisbon Regional Operating Centre has grown to over 90 employees in just one year, with ambitious plans to expand to 300 employees by 2027.

The Role

This is a rare opportunity to build something from the ground up. As Cyncly's first Lead User Researcher, you will establish and shape the user research practice across our global product portfolio - defining the methodology, tooling, processes, and standards that will underpin how we understand and advocate for our users. You will work closely with the Head of UX Design and partner with product managers, designers, and engineers to embed research-led thinking at the heart of how we build. This is a hands-on role: you will be both practitioner and practice-builder. You will conduct research yourself across the full range of methods - generative, evaluative, quantitative, and strategic - while simultaneously laying the foundations for a team that can grow around you.

Key Position Responsibilities Include

• Establish the user research practice at Cyncly from scratch - defining frameworks, standards, workflows, and a research repository that the wider organisation can draw on.
• Select, implement, and manage the research tooling stack (e.g., participant recruitment platforms, moderated/unmoderated testing tools, survey tools, and insight management systems).
• Plan and conduct high-quality research across generative, evaluative, quantitative, and strategic methods - including user interviews, usability testing, surveys, concept testing, and Jobs-to-be-Done studies.
• Translate research findings into clear, actionable insights that directly influence product strategy, roadmap decisions, and design direction.
• Collaborate closely with the Head of UX Design, product managers, and designers to identify research priorities and integrate research into the product development lifecycle.
• Champion a user-centric culture across the business, communicating the value of research and upskilling colleagues in research best practices.
• Build and maintain a participant panel and relationships with customers across Cyncly's global markets.
• As the team grows, help shape the research function - contributing to hiring decisions, mentoring junior researchers, and establishing a centre of excellence for user insight

Qualifications

A degree in a relevant field such as Human-Computer Interaction, Psychology, Cognitive Science, Design, or a related discipline is preferred. Equivalent professional experience demonstrating the same depth of knowledge will equally be considered.

Required Skills and Experience:

• 5-8 years of user research experience, ideally within a B2B SaaS or enterprise software environment.
• Proven ability to operate independently - with a track record of setting up or significantly scaling a user research practice.
• Strong command of both qualitative and quantitative research methods: in-depth interviews, usability testing, surveys, JTBD frameworks, analytics interpretation, and concept testing.
• Demonstrated experience selecting and implementing research tooling (e.g., Dovetail, UserZoom, Maze, UserTesting, Optimal Workshop, or similar).
• Skilled at communicating research insights to diverse audiences - from design teams to senior leadership - with clarity and impact.
• Comfortable navigating ambiguity and working in a fast-moving, growth-stage technology environment.
• Experience working with globally distributed teams, with sensitivity to research across diverse cultures and user segments.
• Strong stakeholder management and influencing skills - able to build trust and advocacy for research without formal authority.
• Experience working in close partnership with UX design, product management, and engineering teams.

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.