{"id":3107939,"url":"https://alion.io/job/cyncly-product-manager-crmerp","title":"Product Manager - CRM/ERP","company":{"id":20954,"name":"Cyncly","domain":"cyncly.com","url":"https://alion.io/company/cyncly","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":77,"open_postings":15,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India","Kochi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T12:04:32Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T23:30:47Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Title: Product Manager - CRM/ERP\nLocation: Kochi or Bengaluru, India\nPermanent - Full time\nAbout Us\nCyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.\nCyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.\nCyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.\nAbout the Role\nWe are looking for a Product Manager to own and evolve Flex CRM, Cyncly's CRM and commercial workflow platform serving kitchen, bath, and flooring retailers across Europe and North America.\nFlex CRM sits at the heart of the retailer's sales journey from capturing and managing leads through design, quoting, pricing, and ultimately converting opportunities into revenue.\nThis is a high-impact product role where you will work at the intersection of customer workflows, commercial software, and complex business operations. You will translate real customer problems and business needs into simple, scalable product experiences that help retailers sell more effectively.\nYou will own your product area end-to-end from customer discovery and product strategy through prioritization, delivery, launch, and measuring outcomes.\nAbout the Team\nThe Flex Platform team operates through small, autonomous, cross-functional pods, with each pod accountable for a defined product area and outcome.\nAs the PM for the CRM pod, you will be the primary product decision-maker, working closely with engineering, design, QA, architecture, and business stakeholders.\nYou will have the autonomy to determine what problems to solve, why they matter, what to build, and how to measure whether it worked.\nKey Position Responsibilities include:\nProduct Strategy & Discovery\nOwn the Flex CRM product vision, strategy, roadmap, and outcomes.\nDevelop a deep understanding of how retailers manage leads, customers, opportunities, designs, quotes, pricing, and payments.\nRegularly engage with customers, users, and customer-facing teams to identify problems and validate opportunities.\nTranslate customer needs, business priorities, market trends, and product data into clear product opportunities.\nDefine product hypotheses, evaluate alternatives, and make informed trade-offs.\nIdentify opportunities to simplify complex retailer workflows and create scalable capabilities that can support multiple markets and customer segments.\nCRM & Commercial Workflows\nOwn and evolve key workflows across the retailer's customer and revenue journey, including:\nLead and opportunity management\nCustomer and project management\nQuote creation, versioning, and lifecycle\nPricing, markup, discount, and commercial rules\nDesign-to-quote workflows and integration with design applications\nPayment workflows\nCustomer and consumer communication\nNotifications and follow-up workflows\nEnterprise and multi-location workflows\nYou will not simply manage a feature backlog you will continuously look for ways to improve the end-to-end customer journey from lead to revenue.\nPlatform & Cross-Product Collaboration\nWork closely with other Flex Platform pods and product teams where CRM intersects with payments, catalog, design, consumer collaboration, integrations, data, and other platform capabilities.\nDefine clear product boundaries, integration requirements, and data contracts in partnership with engineering and architecture.\nIdentify opportunities to leverage shared platform capabilities rather than creating product-specific solutions.\nHelp ensure CRM capabilities can scale across Cyncly products, markets, and customer segments.\nGlobal Product & Commercial Complexity\nShape product capabilities that work across European and North American markets, balancing global consistency with local requirements.\nPartner with engineering and relevant business stakeholders on complex areas such as taxation, VAT, pricing, and country-specific commercial requirements.\nWork with appropriate subject-matter experts to translate regulatory and business requirements into scalable product solutions.\nBalance local market needs with the long-term goal of maintaining a coherent global product.\nProduct Delivery\nOwn and prioritize the CRM backlog in partnership with engineering.\nDefine clear product requirements, user stories, acceptance criteria, and success metrics.\nWork closely with engineering, design, QA, and architecture throughout discovery and delivery.\nMake product decisions quickly and resolve ambiguity without unnecessary escalation.\nBalance customer value, business impact, technical complexity, scalability, and time-to-market.\nEnsure successful launches and adoption of new capabilities.\nOutcomes & Continuous Improvement\nDefine and track meaningful product outcomes and success metrics.\nMonitor adoption, workflow completion, quote conversion, customer engagement, and other relevant product signals.\nUse product data and customer feedback to identify opportunities for continuous improvement.\nIdentify opportunities for automation and AI to reduce manual work and improve retailer productivity.\nTurn customer and usage insights into future roadmap priorities.\nGo-to-Market & Stakeholder Leadership\nPartner with Sales, Customer Success, Marketing, and business unit leaders on product positioning, launches, and customer adoption.\nCommunicate product strategy, roadmap decisions, and releases clearly across R&D and GTM.\nSupport enterprise customers and strategic implementations where product input is required.\nBuild alignment across stakeholders and influence decisions without direct authority.\nRequired Experience and Qualifications:\n4-7 years of product management experience, preferably in B2B SaaS, enterprise software, retail technology, commerce, or another workflow-intensive domain.\nDemonstrated experience owning a product area from discovery through delivery and measurable outcomes.\nStrong customer-first instinct, you regularly engage with users and use customer insight to shape product decisions.\nStrong commercial understanding and an ability to connect product decisions to customer value and business outcomes.\nExperience working with complex workflows, configurable business rules, pricing, or other domain-heavy product areas.\nStrong product judgment and the ability to make pragmatic trade-offs in ambiguous situations.\nAbility to write clear, concise product requirements and communicate effectively with engineering, design, business, and executive stakeholders.\nComfortable working closely with engineering and understanding technical concepts such as APIs, integrations, data models, and system boundaries.\nStrong collaboration and influencing skills, particularly across teams and geographies.\nData-driven mindset with the ability to define and use product metrics to evaluate success.\nOwnership mentality you take responsibility for outcomes, not just delivery.\nGood to Have:\nExperience building CRM, CPQ, quoting, payments, commerce, ERP, or retail software.\nExperience working with retailers, manufacturers, or other multi-location businesses.\nExperience working across European and North American markets.\nExperience building platform capabilities or products used across multiple markets or business units.\nExperience with APIs, integrations, workflow automation, analytics, or AI-enabled products.\nExperience working in an autonomous, cross-functional product pod or squad model.\nWorking for Us\nAt Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.\nHere, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.\nWe celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.\nIf you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - Come join us.","description_format":"text","description_chars":9175,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":4,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","CAD, PLM & BIM Software","ERP & Business Management Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-22T19:52:35Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":41,"reasons":["conf:3","stale_co","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/cyncly-product-manager-crmerp","json_url":"https://alion.io/job/cyncly-product-manager-crmerp.json","meta":{"generated_at":"2026-10-28T00:15:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20954},"rest":"https://alion.io/mcp/rest/get_company?id=20954"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcyncly-product-manager-crmerp"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcyncly-product-manager-crmerp"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcyncly-product-manager-crmerp"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cyncly-product-manager-crmerp\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcyncly-product-manager-crmerp"}]}