{"id":4058906,"url":"https://alion.io/job/cyncly-site-reliability-engineer","title":"Site Reliability Engineer","company":{"id":20954,"name":"Cyncly","domain":"cyncly.com","url":"https://alion.io/company/cyncly","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-11T05:49:22Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Bicep","optional":false},{"name":"DNS","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Hyper-V","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false},{"name":"Windows Server","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-11-11T06:25:26Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T07:06:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: Site Reliability Engineer\nLocation: Auckland, New Zealand (Hybrid)\nPermanent - Full time\nAbout Us\nCyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.\nCyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.\nCyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.\nAbout the role\nWe’re looking for a hands-on engineer to keep our infrastructure reliable, secure and running smoothly. You’ll look after our production servers distributed across the world, as well as servers physically located in our NZ office. You’ll join a collaborative, relaxed office where there’s always time for a game of pool or foosball, and we offer some flexibility to work from home.\nKey Position Responsibilities include:\nProvision, build, monitor, maintain and patch physical and virtual (Hyper-V) Windows Server environments.\nSupport our network infrastructure, including firewalls, routing and switching.\nLead the response to critical production incidents across servers, networks and cloud infrastructure, partnering with R&D to diagnose root causes and deliver lasting fixes.\nMonitor system performance and contribute to capacity planning. \nDesign and improve infrastructure for high availability and performance under heavy load, including load balancing.\nStrengthen our security through vulnerability management and remediation.\nManage storage, backup and recovery, and support business continuity planning.\nAutomate manual processes and look for ways to improve how things run.\nKeep technical documentation, standards and procedures up to date.\nWork with third-party vendors and consultants.\nSupport colleagues across our global team, sharing your knowledge and helping build technical capability across time zones to ensure 24/7 continuous operations and global scalability.\nModernize our deployment pipeline to automate builds, testing and deployments, using Github Actions.\nWork with our developers to architect backend systems for new features, so they’re reliable and scalable from day one.\nSome after-hours and weekend work is needed to support planned updates and urgent issues.\nRequired Experience and Qualifications:\n5+ years of experience in Cloud Infrastructure, Systems Engineering, or Site Reliability Engineering.\nHands-on experience managing Windows Server environments, IIS, SQL, Remote Desktop services and Virtual Machines.\nA strong understanding of how cloud-based software applications interact with server infrastructure.\nA Computer Science degree or equivalent technical qualification.\nStrong experience with monitoring and alerting tools, APM, logging, and SLIs/SLOs.\nKnowledge of Infrastructure as Code and config management (Terraform or Bicep).\nStrong experience with High-Availability, Disaster Recovery, Active Directory, Group Policy, Windows Server, DNS and certificate management.\nGood to Have:\nEnjoy taking ownership and improving systems rather than just maintaining them.\nHave strong troubleshooting skills and stay calm when services are under pressure.\nPay attention to detail while keeping the wider business impact in mind.\nExplain technical topics in a clear, practical way.\nWork well with others and build strong relationships.\nFamiliarity with ITIL practices and ITSM platforms such as FreshService.\nRelevant certifications such as Microsoft Certified, Azure Administrator, Network Engineer.\nWorking for us\nAt Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.\nHere, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.\nWe celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.\nIf you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.","description_format":"text","description_chars":5244,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"New Zealand","iso":"NZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","ERP & Business Management Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-11-11T07:06:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:0","win:early"],"computed_at":"2026-11-11T07:54:15Z"},"pay":null,"html_url":"https://alion.io/job/cyncly-site-reliability-engineer","json_url":"https://alion.io/job/cyncly-site-reliability-engineer.json","meta":{"generated_at":"2026-11-11T07:54:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12295,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20954},"rest":"https://alion.io/mcp/rest/get_company?id=20954"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcyncly-site-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcyncly-site-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcyncly-site-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cyncly-site-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcyncly-site-reliability-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4058906}},{"tool":"search_jobs","arguments":{"company":"cyncly.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4058906},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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