{"id":143739,"url":"https://alion.io/job/cyncly-technical-support-specialist","title":"Technical Support Specialist","company":{"id":20954,"name":"Cyncly","domain":"cyncly.com","url":"https://alion.io/company/cyncly","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-17T01:49:48Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Technical Support Specialist\nLocation: São Paulo, Brazil (Hybrid - 1 day/week in office)\nEmployment Type: Full-time, permanent (CLT)\nAbout Cyncly\nCyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. We transform the way customizable products and spaces are imagined, designed, sold, managed and made - connecting professional designers, retailers and manufacturers to the world's largest repository of product content. Our business spans Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring, with operations across the Americas, Europe, Asia Pacific and Africa. We're now embarking on an exciting growth journey, backed by leading technology-focused private equity firms.\nFor more than 25 years, Smart Glazier (a Cyncly Company) has developed software for the glass and glazing industry. With teams in Auckland and London, we combine deep specialist knowledge of glass with world-leading 3D design tools for architectural glass and hardware. Our software helps installers, fabricators and hardware suppliers design, quote and manage complex glazing projects with greater speed, accuracy and confidence.\nAbout the Role\nWe're looking for a Technical Support Specialist to provide technical and consultative support to Smart Glazier's global customer base. You'll diagnose and resolve customer issues across our 3D design, calculation, and ERP software products, troubleshoot errors, deliver root cause analysis, and provide clear, detailed solutions to customer queries - while helping us continuously improve our product and internal processes.\nTraining starts hands-on: you'll spend time answering customer support tickets to build a solid understanding of the product and how our customers use it day to day. This is a great fit for someone with strong technical aptitude, clear customer-facing communication, and a methodical approach to problem-solving.\nKey Responsibilities\nProvide technical support and consultation to customers, resolving software and business-process issues\nTroubleshoot errors and provide root cause analysis on reported issues\nReview customer queries and provide clear, detailed instructions for solutions\nConfigure databases and software environments to meet customer needs\nConduct software testing, identify defects, and contribute to product improvement\nDocument and improve internal support processes and knowledge base\nEscalate complex issues to engineering teams with clear diagnostic detail\nWhat We're Looking For\nStrong computer literacy (Windows and/or Mac environments)\nExcellent problem-solving and analytical reasoning skills\nGood written and verbal English communication (our working language is English)\nAbility to explain technical concepts clearly to non-technical users\nSelf-directed with the ability to manage your own workload\nBachelor's degree preferred (technical, engineering, or IT-related disciplines a plus)\nNice to Have\nPrior experience in SaaS customer support or IT helpdesk roles\nIntermediate proficiency or above in Microsoft Excel","description_format":"text","description_chars":3051,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","ERP & Business Management Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-08-19T00:00:00Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.339,"p_room":0.55,"age_days":58,"expected_fill_days":41,"reasons":["conf:3","stale_co","velocity","win:tail"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cyncly-technical-support-specialist","json_url":"https://alion.io/job/cyncly-technical-support-specialist.json","meta":{"generated_at":"2026-10-17T05:23:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7272,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20954},"rest":"https://alion.io/mcp/rest/get_company?id=20954"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcyncly-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcyncly-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcyncly-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cyncly-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcyncly-technical-support-specialist"}]}