{"id":2493424,"url":"https://alion.io/job/cynet-partner-success-manager-2","title":"Partner success Manager","company":{"id":49157,"name":"Cynet","domain":"cynet.com","url":"https://alion.io/company/cynet-com","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T08:25:10Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-15T15:22:03Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nCynet is seeking an experienced, cyber-oriented Partner Success Manager to own relationships across our NA/LATAM partner ecosystem (MSPs, MSSPs, resellers) and our direct customers. In this role, you will be responsible for driving value, supporting adoption, guiding enablement, and ensuring long-term success for both partners and customers.\nYou will collaborate closely with Cynet’s Onboarding team (who leads the OB process), ensuring a smooth transition into ongoing success. As a trusted advisor to partners and customers, you will provide strategic guidance, translate feedback into action, and proactively manage risks, escalations, and growth opportunities in collaburation with the Commercial and Technical teams.\nIf you excel in building meaningful relationships, balancing technical and business conversations, and supporting both partner-delivered and direct customer deployments, this role is an excellent fit.\nWhat will you do\nPartner Success Responsibilities\nOversee the partner/customer onboarding journey (Onboarding team leads the process) and ensure readiness for long-term success\nMaintain proactive and strategic communication with partner stakeholders\nMaintain regular customer check-ins and communication plans\nConduct partner-facing Quarterly Business Reviews (QBRs); Conduct Executive Business Reviews (EBRs) with customer leadership\nTrack partner/customer satisfaction, usage, adoption, and performance metrics\nServe as the primary point of escalation for issues and coordinate with internal teams\nIdentify opportunities within partner portfolios for adoption growth and revenue expansion\nIdentify risks early and implement mitigation plans\nAdvocate for requirements and feedback across product, engineering, PS, support, and sales\nAct as a trusted advisor by deeply understanding how partners operate and how Cynet strengthens their service delivery\nRequirements\n1-2 years in Customer Success, Partner Success, Account Management, or Channel roles\n1-2 years Cybersecurity, SaaS, or technical product experience (preferred)\nExcellent written and verbal communication skills\nAbility to work cross-functionally and influence without authority\nStrong analytical skills and business acumen\nProven track record managing multiple customers or partners simultaneously\nEnglish, Spanish - required. Portuguese - advantage\nYou are\nA relationship builder who becomes a trusted advisor to both partners and end-customers\nChannel-savvy-familiar with MSP/MSSP/VAR operational models\nCustomer-focused-experienced in driving adoption, value realization, and retention\nA strategic thinker able to navigate business outcomes and technical details\nAn exceptional communicator who can present confidently to technical and executive stakeholders\nProactive, solutions-oriented, and able to anticipate issues before they escalate\nOrganized, calm under pressure, and capable of managing multiple accounts simultaneously\nBusiness-minded with strong ability to identify growth opportunities\nAbout Us\nCynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts.\nWith a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.\nWhy Cynet?\nBenefits & Programs\nHolistic well-being: Comprehensive health benefits, employee assistance programs, and an annual wellness allowance\nFlexibility & balance: Flexible working hours, work-from-home allowances, in-office perks, and dedicated time for learning and self-development\nTime off: Generous vacation and wellness time off, country-specific holidays, and paid parental leave for all caregivers\nFinancial security: Country-specific life insurance and retirement programs\n Everyday perks: Mobile phone and gym expense reimbursement, plus office lunches","description_format":"text","description_chars":4171,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Generous vacation","Growth opportunities","Life insurance","Parental leave"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Endpoint Security","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-14T03:54:30Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":0.75,"age_days":6,"expected_fill_days":7,"reasons":["conf:2","wave","win:late","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/cynet-partner-success-manager-2","json_url":"https://alion.io/job/cynet-partner-success-manager-2.json","meta":{"generated_at":"2026-10-15T16:53:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25608,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49157},"rest":"https://alion.io/mcp/rest/get_company?id=49157"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcynet-partner-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcynet-partner-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcynet-partner-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cynet-partner-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcynet-partner-success-manager-2"}]}