{"id":473912,"url":"https://alion.io/job/cyrusone-associate-desktop-engineer","title":"Associate Desktop Engineer","company":{"id":179401,"name":"CyrusOne","domain":"cyrusone.com","url":"https://alion.io/company/cyrusone","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":30,"ghost_share":0,"stale_share":0.967,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1220},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-12T00:00:00Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-09-25T11:49:43Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"The Associate Desktop Engineer is a junior-level engineering role responsible for implementing, administering, and supporting company-standard endpoint technologies across the CyrusOne Corporate IT Infrastructure. Working from established architecture, designs, and standards developed by senior desktop engineering resources, this role supports Microsoft Intune administration, endpoint configuration, application deployment, device compliance, and technical troubleshooting. The Associate also supports Microsoft 365 and identity-related tasks, maintains technical documentation, resolves escalated endpoint issues, and contributes to desktop engineering projects and technology rollouts. The primary focus is reliable implementation, junior-level platform administration, technical growth, and escalation of architecture or design decisions to senior engineering resources.Responsibilities:\nImplement endpoint configurations, application deployments, and technology changes using established architecture, standards, and procedures provided by senior desktop engineering resources.\nPerform junior-level Microsoft Intune administration, including device enrollment support, device and user group assignments, application deployments, configuration profile assignments, and routine administrative maintenance.\nMonitor Intune device compliance, deployment status, enrollment health, and application installation results; troubleshoot common failures and escalate policy or design changes as appropriate.\nAssist with testing and implementing approved Intune configuration profiles, compliance policies, application packages, scripts, and endpoint security settings under the direction of senior engineering resources.\nSupport Windows Autopilot and other approved device provisioning processes, including profile assignment, enrollment troubleshooting, validation, and documentation.\nProvide advanced endpoint troubleshooting for Windows and macOS devices, Microsoft 365 applications, identity-related issues, and approved business applications escalated from frontline support.\nPerform routine Microsoft 365, Active Directory, and Entra ID administrative tasks, including group membership, license assignment, account updates, and device-related access support, in accordance with documented procedures.\nSupport desktop engineering projects, device lifecycle initiatives, application rollouts, endpoint modernization efforts, and approved technology changes.\nMaintain accurate endpoint configuration, application, assignment, and lifecycle records across Intune and other systems of record.\nCreate and update technical documentation, implementation procedures, knowledge base articles, troubleshooting guides, and support handoff materials.\nAnalyze recurring endpoint issues, validate completed changes, and recommend practical improvements to deployment processes, platform administration, and the end-user experience.\nEscalate complex technical issues, architecture decisions, policy design changes, and exceptions to senior desktop engineering resources or other appropriate support teams.\nMinimum Requirements:\nRequired\n0-3 years of experience in desktop support, endpoint administration, service desk, technical internship, coursework, or hands-on lab experience.\nWorking knowledge of Windows and macOS operating systems and the Microsoft 365 ecosystem, including Outlook, Teams, OneDrive, SharePoint, Intune, and Entra ID.\nFoundational knowledge of Microsoft Intune concepts, including device enrollment, compliance policies, configuration profiles, application deployment, and device actions.\nFoundational knowledge of desktop hardware, software installation, device provisioning, identity and access concepts, networking basics, and common endpoint troubleshooting methods.\nAbility to follow documented technical standards, implementation plans, change procedures, testing requirements, and escalation paths.\nStrong troubleshooting, customer service, written communication, and technical documentation skills.\nHigh degree of professionalism, discretion, and ability to handle company information, systems access, and equipment responsibly.\nAbility to manage multiple priorities, work independently on assigned administrative tasks, and collaborate effectively with senior engineers and support teams.\nWillingness to adjust hours as required by the business, including being onsite for extended hours during emergency situations such as hurricanes.\nEducation\nAssociate's degree required. Bachelor's degree preferred.\nDegree in Information Technology, Computer Science, Information Systems, or a related field is preferred. Equivalent work experience, technical training, certifications, internships, or demonstrated hands-on experience may be considered.\nCertifications: None required. CompTIA A+, Microsoft 365 Fundamentals (MS-900), Microsoft Endpoint Administrator (MD-102), or an equivalent endpoint management certification is preferred. Candidates without certifications should demonstrate equivalent hands-on experience supporting Windows endpoints, Microsoft 365, and device management platforms such as Microsoft Intune.\nWork Environment and Physical Demands:\nMay involve lifting of equipment and supplies (up to 50 pounds).\nConsiderable walking, standing, and bending.\nMust be able to accomplish all physical requirements and activities applicable to the role.\nU.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.\nCyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.\nCyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.","description_format":"text","description_chars":6102,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-09-06T14:04:28Z"}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.353,"p_room":0.36,"age_days":44,"expected_fill_days":28,"reasons":["conf:0","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/cyrusone-associate-desktop-engineer","json_url":"https://alion.io/job/cyrusone-associate-desktop-engineer.json","meta":{"generated_at":"2026-09-26T00:50:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":771,"day_limit":5000,"remaining_today":4229,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}