# Customer Success Manager

The Customer Success Manager is the senior operational and relationship lead for one or more of CyrusOne's hyperscale customers across our European portfolio. The role owns the end-to-end, post-delivery service experience for those customers, bringing together Operations, Service Delivery, Compliance, Security, Implementation, Sales and Finance so that service is delivered in line with contractual commitments and the customer's expectations.Working in a matrix organisation, the post holder leads through influence rather than line authority. They govern service performance, manage escalations, monitor overall customer health and drive continuous improvement, so that CyrusOne remains a trusted partner able to support the customer's continued growth at scale. Key responsibilities Customer relationship and experience ·Act as the customer's primary post-delivery contact, building trusted relationships with executive and operational stakeholders at a European and site level. ·Maintain proactive, transparent communication with customer leadership, including keeping customers informed of organisational changes, product bulletins and changes to systems, processes and policies. ·Translate cu

- **Id**: 3863052
- **Url**: <https://alion.io/job/cyrusone-customer-success-manager>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: London, United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T10:46:40Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-14T23:16:06Z
- **Board verified**: yes
- **Days open**: 8
- **Description format**: text
- **Description chars**: 4997
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Data Centers & Colocation

## Company

- **Id**: 179401
- **Name**: CyrusOne
- **Domain**: cyrusone.com
- **Url**: <https://alion.io/company/cyrusone>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 79
- **Open postings**: 41
- **Ghost share**: 0
- **Stale share**: 0.854
- **Repost share**: 0
- **Time to fill p50 days**: 32
- **Computed at**: 2026-11-14T05:58:10Z

## Technologies

- **Power BI** — Optional: no
- **Salesforce** — Optional: no
- **ServiceNow** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 8

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-06T10:46:40Z

## Liveness

- **Score**: 60
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.602
- **P room**: 1
- **Age days**: 7
- **Expected fill days**: 32
- **Reasons**: conf:5, stale_co, win:early, comp:brand
- **Computed at**: 2026-11-14T05:58:10Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.