{"id":473913,"url":"https://alion.io/job/cyrusone-senior-director-regional-operations","title":"Senior Director, Regional Operations","company":{"id":179401,"name":"CyrusOne","domain":"cyrusone.com","url":"https://alion.io/company/cyrusone","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":28,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":153000,"max_usd":314000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-09-24T15:29:05Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"The Senior Director, Regional Operations oversees teams throughout the region to ensure proper practices and procedures. The Senior Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery.Essential Functions :\nManagement of the FacilitiesEmployee Management including recognition, reviews, career development, corrective actions and scheduling\nInterviewing and hiring new employees\nEmployee training and training updates\nMaintain Operations Policies, Procedures and Guidelines.\n\nSupport Work with the Manager of Implementations to assure smooth implementations for the customer\nReview all terms and conditions of customer contracts and orders\nServe as Implementation Manager for certain key accounts to ensure successful service delivery. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.\n\nCustomer Environmental Services ManagementCreate and deliver scopes of work for environmental consulting\nWork with Sales to deliver Environmental services proposals\nWork with the Operations to assure peer to peer connectivity and monitoring is in place for delivered services\nSupport of Phase 6\nWork with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers\nSet up and maintain environmental monitoring solutions for all managed facilities within the NOCC\n\nEnvironmental ManagementManage day to day operations of Air (Production & Distribution), Power, Fire, and Access\nProactively develop and implement maintenance activities\nReport on all SLA required activities\n\nCapacity ManagementMaintain status and future status reporting on all capacity thresholds within the facility\n\nAccess ManagementWork with the Security Manager to assure all access points are monitored and controlled\nManage all security issues to resolution and conduct post mortems for future assurance\nCreate access levels for new clients, assign access levels to vendors, monitor equipment leaving facility and generally oversee all aspects of Security Facility Operations Assurance\nManage all sub-contractor agreements for maintaining the building\n\nAsset ManagementManagement of our asset tracking processes, and systems\nReporting on Assets for customers and internal\n\nDaily reporting and communicationData Policing for all Reporting of Operational KPIs\nAdministering Daily Shift Reporting\nGenerate periodic reports\n\nRegulatory compliance ManagementUpdates for our Business Continuity Planning\nPerform SAS 70 Re-occurring audits\nUpdates and Training for our Facility Operations Handbook\nPerform SOX Audits\nPerform SOC 2 Audits\n\nProblem ResolutionCustomer Issue Resolution Owner\nVerification and analysis of alerts\nPost mortems on all customer complaints.\n\nCustomer CommunicationEmergency Action Communication - Creation for Validation.\nSignoff Point for Customer Transition from Engagements to Operations\nCustomer Concerns discussions\n\nBudgeting and ForecastingResponsible for generating and adhering to annual OpEx budget\nResponsible for generating and adhering to annual CapEx budget\nCreate, submit, and present capital project budget requests to the Capital Committee\n\nManage strategic initiatives on behalf of the companySet forth the vision and roadmap for achievement\nDevelop and organize the team to fulfill the roadmap\nMonitor and manage activities associated with fulfilling the vision\n\nPerforms other duties as assigned\nMinimum Requirements:\nExcellent verbal and written communication skills\nAbility to work well with all levels of people within the organization\nAbility to direct and manage work groups\nExcellent organizational skills\nAbility to work well under pressure and manage multiple concurrent priorities\nExcellent time management skills\nDemonstrates strong customer service skills and takes ownership of the customer experience\nAbility to develop and document procedures and train personnel on the procedures\nCan proactively identify potential customer issues; communicate them to appropriate parties and resolve.\nTakes ownership for business performance\nProvides constructive thought leadership on ways to improve service.\nPursues creative ways to reduce expenses when possible.\nOperates with a strong work ethic and a desire to do things the right way.\nProactively offers constructive and creative ways to improve our business.\nLeads by example in helping to build and sustain a healthy, supportive and results driven culture.\nExercises good judgment in communicating and resolving issues with fellow co-workers. \nAs a CyrusOne representative, treats all vendors, contractors, employees with respect and professionalism.\nEncourages constructive feedback on performance so lessons can be learned as part of a continuous improvement culture.\nDisplays personal commitment to always learn and improve.\nExperience/Skills:\n9+ years’ experience in managing critical facilities, preferably in a data center environment\n12+ years supervisory or personnel management experience\nEducation: Bachelor’s Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree)\nCertifications: None\nWork environment:\nFast paced environment\nTravel required\nU.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.\nCyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.\nCyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.","description_format":"text","description_chars":6052,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","Data Centers"],"lifecycle":[{"event":"open","at":"2026-09-06T14:04:28Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.86,"p_room":0.6,"age_days":44,"expected_fill_days":60,"reasons":["conf:0","win:late","crowd:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cyrusone-senior-director-regional-operations","json_url":"https://alion.io/job/cyrusone-senior-director-regional-operations.json","meta":{"generated_at":"2026-09-24T18:17:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}