{"id":1158731,"url":"https://alion.io/job/cyrusone-service-delivery-manager","title":"Service Delivery Manager","company":{"id":179401,"name":"CyrusOne","domain":"cyrusone.com","url":"https://alion.io/company/cyrusone","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":28,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aurora, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":102000,"max_usd":217000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":197},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AutoCAD","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"SOPS","optional":false}],"status":"live","first_seen_at":"2026-09-23T22:44:01Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T15:29:05Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Manager, Service Delivery plans, directs and implements procedures that will assure a high level of customer access and satisfaction. Responsible for the quality and effectiveness of own team and related teams, identifying and resolving technical, operational and team problems. Manages a team of technical employees and/or supervisors. The Manager, Service Delivery is responsible for multiple sites and/or atypically large campuses in high growth/ large revenue producing markets.The Manager, Service Delivery is the direct support and central point of contact for CyrusOne clients. The Manager, Service Delivery answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks. The Manager, Service Delivery is a position that requires both above average management level experience and demonstrated work ethics; acting as a mentor to the team.\nEssential Functions:\nManage team performance and efficiency and make recommendations for process improvements resulting in increased quality of service and customer satisfaction.\nProvide technical direction, develop and implement procedures and procure tools pertinent to the effective and efficient operation of the service delivery team\nMonitor programs and procedures to ensure on-time delivery, customer satisfaction and consistency - escalate concerns and customers satisfaction risks\nMaintain a 24 x 7 service delivery team - ensure adequate staffing levels at all times\nInvestigate customer concerns about service, timeliness or quality\nOversee training and development of service delivery team\nMonitor daily team performance to ensure quality results are being delivered - establish and manage key performance metrics / dashboards for the team\nEnsure shipping and receiving operations are secure and operating in an accurate, efficient and timely manner\nAssist team with overflow work related to customer implementation tasks and tasks as defined in the service delivery company product offering; including but not limited to: tape rotations, Ethernet and fiber installs / troubleshooting and testing, cage construction, and shipping and receiving\nEnsure team knowledge of and compliance to OSHA / safety standards\nControl costs to ensure maximum profitability of service delivery product offering\nEnsure client communications / interactions are professional and shift turnover is clearly communicated\nOversee supply management to ensure timely availability\nMaintain up to date service delivery procedural manual / MOPS and SOPS\nParticipate in 24 X 7 X 365 rotation as needed\nBuild circuits in online database network management tool, perform circuit audits and assist in special projects as required.\nWork with individual team members to establish S.M.A.R.T goals for annual review performance cycles\nPerform weekly pay cycle and hourly commits for the team members that reside under the position\nU.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.\nMinimum Requirements:\nVendor Management experience\nDemonstrated desire to provide the highest levels of customer service\nCheerful and enthusiastic attitude\nExcellent oral and written communication skills\nExcellent problem solving, decision-making skills\nAbility to develop and document procedures and train other personnel\nMust be able to work with people at all levels internally and within the team environment\nAbility to manage multiple projects and shifting workloads in a fast-paced environment\nKnowledge of Visio, AutoCad a plus\nStrong computer skills and working knowledge of Microsoft Products: Excel, Word, Power Point, Outlook and SharePoint\nWillingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane\nPrevious experience in managing 5 or more members of a non-localized team\nAbility to manage multiple sites within driving distance of each other on a same day travel basis\nAbility to train members of the team bringing them up to speed with technical details as quickly as possible\nStrong ability to consult customers on new implementation stages within their environment\nPrior experience demonstrated within Service Delivery Technician I, II, or III levels is a plus\nExperience/Skills: 6+ years customer service experience in a technology company and/or 10+ years technical experience in a customer-centric company\nEducation: Minimum education requirement of High-School diploma or GED equivalent. College degree preferred but will consider applicants with equivalent work-related experience\nWork Environment and Physical Demands:\nMay involve lifting of equipment and supplies (up to 50 pounds).\nConsiderable walking, bending and standing.\nMust be able to accomplish all physical requirements and activities applicable to the role.\nCertifications: None\nCyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.\nCyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.","description_format":"text","description_chars":5649,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","Data Centers"],"lifecycle":[{"event":"open","at":"2026-09-23T22:44:01Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":60,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cyrusone-service-delivery-manager","json_url":"https://alion.io/job/cyrusone-service-delivery-manager.json","meta":{"generated_at":"2026-09-24T17:35:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}