{"id":502006,"url":"https://alion.io/job/d-edge-technical-support-specialist-mfnb-2","title":"Technical Support Specialist (M/F/NB)","company":{"id":172810,"name":"D-EDGE","domain":"d-edge.com","url":"https://alion.io/company/d-edge","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":95,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":100,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":57000,"period":"year","method":"role_country_seniority_unknown","sample_n":141},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-20T09:31:23Z","employer_posted_date":"2026-07-20","last_verified_at":"2026-10-27T00:42:56Z","board_verified":true,"closed_at":null,"days_open":99,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":98},"description":"WHO WE ARE:\nHave you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.\nMission : Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.\nFigures : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localised support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.\nCulture: At D-EDGE we are driven by these 4 key values:\n- We care about people #PEOPLE FIRST\n- We dare to share #OPEN COMMUNICATION\n- We embrace change #ADAPTABILITY\n- We go the extra mile #GO BEYOND\nExplore ourCulture Booktoday and see if D-EDGE is the right fit for your career aspirations!\nD-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.\nABOUT THE TEAM:\nYou will be joining the Technical Support France team, composed of 25 people. The Customer Service department is at the heart of our value proposition. The teams support our clients in their activities. They provide a level 1 technical assistance and incident resolution service. When necessary, they escalate to levels 2 and 3. The Technical Service Specialists (TSS) regularly forward user comments to the Product teams.\nTo be as close as possible to our customers, the teams are located in each of our 22 offices, and the assistance can be reached more than 10 hours a day, thanks to a rotation of the teams, including weekends.\nThe Technical Support team's main objective is to be our client's first point of contact when they experience technical difficulties.\nWHAT YOU’LL BE DOING:\nCreate / Take ownership of cases in Salesforce proactively.\n\nInvestigate & solve customers’ and internal issues in the shortest possible delay\n\nProvide prompt, professional and customised assistance to clients seeking advice on the use of D-EDGE products ;\n\nIncrease knowledge, awareness, and autonomy of clients on the use of these products;\n\nManage clients’ complaints concerning the issues with our suite of tools\n\nResolve product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problem\n\nOnce all checks are done, collect all needed info in order to escalate unresolved cases to a higher level (only trained agents are in charge of escalation to Level 2)\n\nTrain, mentor and shadow Junior colleagues, using acquired experience and knowledge to guide the junior agents.\n\nYou will be included in the weekend rotation, working with the weekend team you will cover a few weekends per year\n⭐WHAT YOU’VE GOT:\nThe job has been tailored for you if:\n\nYour are native or fluent in French & English\n\nYou have a high sense of customer relationship\n\nExcellent communication skills\n\nAbility to work with others in a close manner\n\nGood multi-tasking skills\n\nTechnical expert in related computer applications\n\nAble to react effectively and calmly in emergencies\n\nThe icing on the cake:\n\nExperience with b2b technology companies or hotels\n\nKnowledge of the Hospitality, GDS or OTA\n\nEfficiency in Excel, MS Word, Salesforce CRM\n\nGoogle Suite\n\nSupport, Training, and teaching experience is a plus\n\nRECRUITMENT PROCESS :\n1. Phone interview with Talent Acquisition Manager\n2. First interview with the Manager\n3. Second Interview with Head of Technical Support\n... and welcome to D-EDGE ! :)\nPlease be aware that we will be asking for work references.\nD-EDGE processes your personal data for the management of your application and the creation of a CV database. To learn more about how your data is managed and to exercise your rights, please refer to our Candidate Privacy Policy.","description_format":"text","description_chars":4055,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Brewing & Beer","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-09-07T10:30:59Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.673,"p_room":0.6,"age_days":98,"expected_fill_days":100,"reasons":["conf:5","win:late","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/d-edge-technical-support-specialist-mfnb-2","json_url":"https://alion.io/job/d-edge-technical-support-specialist-mfnb-2.json","meta":{"generated_at":"2026-10-27T12:55:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":872,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172810},"rest":"https://alion.io/mcp/rest/get_company?id=172810"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fd-edge-technical-support-specialist-mfnb-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fd-edge-technical-support-specialist-mfnb-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fd-edge-technical-support-specialist-mfnb-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/d-edge-technical-support-specialist-mfnb-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fd-edge-technical-support-specialist-mfnb-2"}]}