# Customer Program Manager

We are seeking a Multidisciplinary Customer Program Manager who thrives in complex environments and can work across technical and business domains. The ideal candidate will be responsible for guiding customers through onboarding, adoption, and optimization across a portfolio that includes hardware, software, and services. This is a cross-functional role that bridges product, engineering, support, sales, and customer operations to ensure customer satisfaction, retention, and growth. Key Responsibilities: Program Management: Act as the primary point of contact for assigned accounts, developing long-term relationships and strategic engagement plans. Customer Onboarding: Lead structured onboarding processes tailored to D-Fend product lines. Cross-Domain Expertise: Translate technical and operational needs into clear success strategies. Support Coordination: Work with technical support, engineering, and field services teams to resolve customer issues and manage escalations. Training & Enablement: Deliver or coordinate training sessions across disciplines, ensuring customer proficiency with all relevant tools and systems. Lifecycle Engagement: Own the customer journey from post-sale thro

- **Id**: 3941467
- **Url**: <https://alion.io/job/d-fend-solutions-customer-program-manager-2>
- **Role**: Management
- **Role family**: Management
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Ra'anana, Israel
- **Countries**: IL
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2025-09-10T06:29:25Z
- **Employer posted date**: 2025-09-10
- **Last verified at**: 2026-11-08T15:22:39Z
- **Board verified**: yes
- **Days open**: 424
- **Description format**: text
- **Description chars**: 2231
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Air Defense, Electronic Warfare, Homeland Security

## Company

- **Id**: 3468
- **Name**: D-Fend Solutions
- **Domain**: dfendsolutions.com
- **Url**: <https://alion.io/company/dfendsolutions>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Lever

### Truth index

- **Grade**: A
- **Score**: 89
- **Open postings**: 16
- **Ghost share**: 0
- **Stale share**: 0.25
- **Repost share**: 0
- **Time to fill p50 days**: 85
- **Computed at**: 2026-11-08T05:47:12Z

## Trust

- **Level**: ok
- **Days open**: 424

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-08T15:22:39Z

## Liveness

- **Score**: 9
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.315
- **P room**: 0.28
- **Age days**: 424
- **Expected fill days**: 85
- **Reasons**: conf:1, win:tail, crowd:
- **Computed at**: 2026-11-08T16:45:25Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.